Note: The job is a remote job and is open to candidates in USA. Cotiviti is a healthcare technology company seeking an Operations Engineer in South Jordan, UT. The role involves assisting enterprise customers with post-sales support, troubleshooting complex issues, and collaborating with various internal teams to ensure successful product performance.
Responsibilities
- Work with enterprise customers, proactively assisting them with post-sales installation, configuration, upgrade, troubleshooting, and day-to-day operational management
- Design and develop solutions to complex software applications problems
- Analyze application and database performance, identify bottlenecks, and provide fixes or report to the development team for fixes
- Triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of company products
- Partner with internal Development, Sustaining Engineering, and Sales Engineering departments to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful
Skills
- Bachelor's degree, or foreign equivalent degree, in Computer Science, Computer Information Systems, Computer Engineering, or related field
- 3 years of experience in product support and managed services in the healthcare industry
- 3 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL
- 3 years of experience developing and supporting applications using the following technologies/languages: Java, C, SQL Server, Oracle, Apache Tomcat, and IBM WAS
- 3 years of experience troubleshooting problems in Java-based applications using opensource tools (Eclipse, IntelliJ, Apache JMeter, SOAP UI, POSTMAN) and JDK tools (jstack, visualvm, jconsole, jmap) to identify memory issues, deadlocks, and application performance
- 3 years of experience working with IBM WebSphere suite, Amazon MQ and Apache MQ
- 3 years of experience troubleshooting performance problems that may have many underlying causes such as Disk, Database, Network, Messaging and other platform / 3rd party solutions
- 3 years of experience working with EDI and EDI systems
- 3 years of experience with HIPAA requirements
- 2 years of experience working with HTML and JavaScript
- 2 years of experience supporting commercial off-the-shelf enterprise products
- 2 years of experience modifying and supporting code or scripting development
Benefits
- Medical, dental, vision, disability, and life insurance coverage
- 401(k) savings plans
- Paid family leave
- 9 paid holidays per year
- 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti
Company Overview