Note: The job is a remote job and is open to candidates in USA. Tandem Care is hiring an Operations Coordinator to provide cross-line operational support across their Continuous Care, Targeted Care, and On Demand service lines. This role involves actively solving real-time operational issues, communicating with clients and caregivers, and ensuring smooth service transitions during shifts.
Responsibilities
- Answer inbound calls from clients, families, and caregivers across Tandem’s 3 service lines
- Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member
- Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments
- Process schedule requests for families who need to add, move, or adjust care visits
- Support the scheduling team with schedule mechanics when needed
- Return and resolve voicemails received during your shift
- Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns
- Escalate urgent client or caregiver issues to the appropriate manager
- Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness
- Help identify patterns that may indicate caregiver reliability or retention concerns
- Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support
- Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins
- Maintain accurate documentation of all client and caregiver interactions
- Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day
- Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery
Skills
- 2+ years of experience in home care operations, scheduling, care coordination, client services, or a similar role within a licensed home care agency
- Direct experience communicating with caregivers and clients in a fast-paced care environment
- Comfortable working remotely while staying highly responsive and organized
- Strong written and verbal communication skills
- Strong documentation habits and attention to detail
- Ability to manage competing priorities and frequent context switching
- Experience with schedule changes, call-outs, client requests, or caregiver support strongly preferred
- Bachelor's degree preferred, but not required
Benefits
- Comprehensive benefits, including medical, dental, and vision
- 401(k) with company match
- Paid time off
- Fully remote role with a highly collaborative team
- Clear structure, systems, and expectations
- Opportunity to support multiple service lines and gain broad operational exposure
- Meaningful work that directly impacts client safety, caregiver support, and quality of care
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