Note: The job is a remote job and is open to candidates in USA. Gallagher is a global community focused on empowering businesses and individuals. They are seeking a skilled Voice Engineer to manage and integrate voice communication systems during mergers and acquisitions, ensuring seamless integration and minimal disruption to operations.
Responsibilities
- Design, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologies
- Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologies
- Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities
- Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations
- Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problems
- Coordinate with external vendors and service providers to ensure the successful integration of voice systems
- Provide technical support to end-users, including troubleshooting and resolving voice-related problems
- Create and maintain documentation, including network diagrams, configurations, and standard operating procedures
- Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements
Skills
- Proven experience as a Voice Engineer or similar role, with a strong understanding of Microsoft TEAMs and Cisco voice technologies and protocols
- In-depth knowledge of Cisco Unified Communications Manager (Call Manager), Unity Connection, TEAMs and related technologies
- Experience with voice gateways, SIP trunking, and voice codecs
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex voice-related issues
- Familiarity with network security principles and best practices
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide technical support to end-users
- Ability to work independently and manage multiple tasks simultaneously
- Strong attention to detail and organizational skills
- Flexibility to work outside regular business hours, as needed, for system maintenance and upgrades
- Cisco or Microsoft certifications, such as MS-720. CCNA Voice, CCNP Voice, or CCIE Voice, are highly preferred
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Gallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ajg.com/.