KEY RESPONSIBILITIES:As a part of the RMDC Engineer, you will:- Act as the remote owner for large-scale BESS sites across the globe- Be the primary point of contact for all operational and technical issues reported via alarms or customer calls- Monitor, diagnose, and troubleshoot a wide range of systems and components including: • Battery Management Systems (BMS) • Power Conversion Systems / Inverters (PCS) • HVAC & Chillers • Ubuntu/Linux Servers • SCADA Systems • Networking Devices: Cisco Routers, Switches, and Firewalls- Coordinate with Field Service Engineers (FSEs), regional operations teams, and technical specialists to resolve incidents within SLA timelines- Ensure safety-first practices during all remote maintenance or guidance provided- Maintain accurate and complete logs, site tickets, and professional service reports within Fluence's service management platform- Proactively identify and implement process improvements to increase uptime, response time, and cost-efficiency- Escalate persistent issues and provide detailed feedback to Engineering, Product, and Installation teams for design and system enhancements- Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions- Participate in continuous knowledge sharing and training to maintain system-wide familiarity across all deployed configurations
SHIFT & TEAM STRUCTURE:- Based in Bangalore, working in a 24/7 rotational shift model including weekends and holidays- Part of a global critical response team responsible for uninterrupted remote site management year-round- Support is provided to all Fluence assets across Americas, EMEA, and APAC regions
IDEAL CANDIDATE QUALIFICATIONS:- Bachelor’s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician- Minimum 2-3 years of experience in remote O&M or technical support roles in Energy Storage, Power Generation, or Industrial Automation- Proven hands-on experience in monitoring and remote troubleshooting of: • Battery Management Systems (BMS) • Power Conversion Systems (PCS) / Inverters • HVAC/Chiller and Cooling Systems • Ubuntu/Linux OS Servers (RHCSA certification preferred) • Cisco networking devices (CCNA certification preferred) • SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.)- Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction- Excellent verbal and written communication skills with a strong customer-first approach- Experience working with incident management and ticketing systems- Strong documentation, reporting, and analytical skills using Microsoft Office and service platforms- Physically capable to support field teams if needed (lifting up to 40lbs, climbing ladders/steps, etc.)- Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team
WHY JOIN FLUENCE RMDC?- Be a part of the core global operations team that supports the clean energy transition- Work on cutting-edge energy storage technologies- Grow your career in a high-impact, technical role with opportunities to cross-train and collaborate globally- Contribute to improving energy grid stability, sustainability, and resilience worldwide
Originally posted on Himalayas
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