[Remote] Member Service Representative - Bilingual

Note: The job is a remote job and is open to candidates in USA. S3 Shared Service Solutions, LLC is a Credit Union Service Organization focused on delivering world-class service to credit unions. They are seeking a bilingual Member Service Representative to assist English and Spanish speaking callers with inquiries regarding membership and banking products while ensuring high-quality service in a remote environment. Responsibilities • Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callers • Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment • Handles calls related to all career path queues including digital, cards, and loans and processes related transactions • Facilitates and translates conversations between Spanish speaking callers and other queues or departments as needed • Corresponds with other departments and management through email for additional requests or research • Additional job-related projects and duties as assigned by management Skills • Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred) • Excellent written and verbal communication • Thrives in a fast-paced customer service environment • Must be highly organized and detail oriented • Ability to work independently and prioritize work effectively • Ability to navigate and utilize multiple platforms/computer software simultaneously • Works well in a structured and procedure driven position • 6 months of experience in customer service • Experience in a remote work environment with dual monitors Benefits • Group medical, dental, and vision coverage insurance • Generous Paid Time Off • Up to 11 Paid Holidays Per Year • 401(k) With Employer Match and Discretionary Contribution • Employee Referral Program • Wellness Programs • Peer-to-Peer Recognition Program Company Overview • S3 Shared Service Solutions is a banking firm that provides financial and banking services. It was founded in 2012, and is headquartered in Linthicum Heights, Maryland, USA, with a workforce of 501-1000 employees. Its website is http://s3cuso.com. Apply To This Job