Note: The job is a remote job and is open to candidates in USA. OpenLoop is a company that aims to bring care anywhere through their telehealth support solutions. They are seeking a Medical Operations Specialist to support the day-to-day operations of their provider network, ensuring operational consistency and provider engagement.
Responsibilities
- Monitor and support provider adherence to schedules, workflows, and operational expectations
- Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care
- Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed
- Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations
- Address provider questions or concerns in a timely, professional, and supportive manner
- Track and support reporting on key operational and performance indicators (KPIs)
- Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate
- Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs
- Collaborate with Workforce Management to help align provider schedules with patient demand and service goals
- Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers
- Maintain accurate documentation of provider communications, escalations, and resolution outcomes
- Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support
- Other duties as assigned
Skills
- 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support
- Bachelor's Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience
- Highly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population
- Clear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset
- Proficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk)
- Able to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams
- Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data
- Healthcare experience preferred
- Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
Company Overview