[Remote] Manager, Technical Implementation

Note: The job is a remote job and is open to candidates in USA. NorthWinds® Technology Solutions, LLC is a company focused on building software and fostering an impactful workplace for employees. They are seeking a Manager of Technical Implementation to oversee a software engineering team, ensuring successful technical implementation for new clients and leading the development of robust solutions for their customers.

Responsibilities

• Lead as primary bridge between clients, business stockholders, and engineering teams to ensure successful, on-time implementation
• Lead technical discussions with business and technical decision makers, including assisting and reviewing detailed technical specifications, implementation roadmaps, deployment, and third-party integrations
• Lead out with estimations, resource allocation, and mentoring
• Evaluate, manage, and update team procedures and standards
• Ensure that solutions can be supported by tier 1 and tier 2 teams via documentation, runbooks, logging, monitoring, and tooling
• Create and maintain a culture and practice of fast, frequent feedback from stakeholders to ensure product fit
• Create and maintain a culture and practice quality and testing at all levels, with a focus on automation, defect prevention, and long-term stability
• Partner with product engineering and system reliability teams to define product stability and roadmap
• Develop and maintain implementation documentation, runbooks, and client-facing technical artifacts
• Use AI tools to enhance existing process, documentation and support culture of AI tool adoption
• Accountable for people management across this team (career conversations, performance management, compensation management, roles & responsibilities, staffing levels, talent development/training, succession planning)
• Championing a culture of automation, observability, resilience, and continuous improvement
• Lead by developing team goals and objectives in support of NorthWinds Technology Solutions’ mission
• Recommends department budget, analyses and contributes to successful results
• Ensure that systems are designed and built with appropriate levels of protection for business continuity, security, and data privacy
• Provide regular status updates to internal leadership and external stakeholders, ensuring transparency and accountability
• Accountable for people management (recruiting, coaching & professional development, performance management, compensation management, roles & responsibilities, staffing levels, and knowledge transfer & sharing)
• Set and adjust department, goals and objectives in support of NorthWinds Technology Solutions’ mission and vision
• Accountable for cooperative & efficient work between groups in alignment with NorthWinds Technology Solutions values

Skills

• Oversee a software engineering team providing leadership to technical design and delivery for cloud-based software applications
• Responsible for successfully leading end-to-end technical implementation for new clients
• Overseeing onboarding, system configuration, and delivery of custom enhancements to meet business and operational requirements
• Lead a team in providing administration, application development, application support, and technical support
• Use best practice programming techniques to configure robust solutions for NorthWinds customers
• Build strong teams and strong team members through coaching and building skills, knowledge, and best practices
• Build a positive, collaborative environment in their teams, across teams at NorthWinds, and with diverse client teams
• Lead as primary bridge between clients, business stockholders, and engineering teams to ensure successful, on-time implementation
• Lead technical discussions with business and technical decision makers
• Assist and review detailed technical specifications, implementation roadmaps, deployment, and third-party integrations
• Lead out with estimations, resource allocation, and mentoring
• Evaluate, manage, and update team procedures and standards
• Ensure that solutions can be supported by tier 1 and tier 2 teams via documentation, runbooks, logging, monitoring, and tooling
• Create and maintain a culture and practice of fast, frequent feedback from stakeholders to ensure product fit
• Create and maintain a culture and practice quality and testing at all levels, with a focus on automation, defect prevention, and long-term stability
• Partner with product engineering and system reliability teams to define product stability and roadmap
• Develop and maintain implementation documentation, runbooks, and client-facing technical artifacts
• Use AI tools to enhance existing process, documentation and support culture of AI tool adoption
• Accountable for people management across this team
• Champion a culture of automation, observability, resilience, and continuous improvement
• Lead by developing team goals and objectives in support of NorthWinds Technology Solutions' mission
• Recommend department budget, analyses and contribute to successful results
• Ensure that systems are designed and built with appropriate levels of protection for business continuity, security, and data privacy
• Provide regular status updates to internal leadership and external stakeholders, ensuring transparency and accountability
• Accountable for people management including recruiting, coaching & professional development, performance management, compensation management, roles & responsibilities, staffing levels, and knowledge transfer & sharing
• Set and adjust department goals and objectives in support of NorthWinds Technology Solutions' mission and vision
• Accountable for cooperative & efficient work between groups in alignment with NorthWinds Technology Solutions values

Benefits

• Full-time remote work with flexibility and trust
• Competitive base salary and annual bonus program
• Generous PTO, floating holidays, and volunteer time off
• 401(k) with 100% employer match for the first 6% (pre-tax or Roth)
• Comprehensive health benefits and disability coverage
• Profit sharing with discretionary contributions
• HSA, FSA, and dependent care accounts
• A culture built on collaboration, learning, and balance

Company Overview

Company H1B Sponsorship