Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to shaping a more connected and compassionate health experience. As a Manager within the Pharmacy Health Services, you will lead initiatives that optimize performance and enhance patient outcomes, while collaborating with various stakeholders to ensure impactful and compliant programs.
Responsibilities
- Formally lead multiple teams in diagnosis, solution development, product development, and growth and innovations to support patients receiving tests at CVS Pharmacy (~15%)
- Partner with key stakeholders, both internal and external. Including, but not limited to lab partners, legal, digital and IT, and regulatory (~15%)
- Develop story and accompanying decks that concisely summarize work/ make recommendations for management team (~35%)
- Develop field communication strategies, including best practices, coaching, training, and problem solving for route cause of process issues (~35%)
Skills
- 3+ years of full-time experience in a retail and/or corporate environment, with knowledge of retail pharmacy operations and how work gets executed in the field and/or enterprise
- Proven ability to engage and inspire teams to deliver on both short-term priorities and long-term goals, building accountability and momentum
- Demonstrated strength influencing without authority, using strong interpersonal skills to collaborate, align partners, and drive decisions and results through effective working relationships
- Continuous improvement and structured problem-solving skills, including the ability to define business problems, develop strategic/analytical (and when needed, financial) frameworks, and simplify processes to improve the colleague and customer experience
- Strong execution and professional maturity, shown through effective time management across multiple staggered deliverables, clear written/verbal communication at all levels, high integrity and sound judgment in sensitive/high-visibility matters, plus a growth mindset, initiative, and a strong interest in improving health care
- Bachelor's degree or equivalent experience
- Working Knowledge of EMR system (ie. EPIC)
- Experience integrating healthcare technology into clinical workflows
- Experience in quality assurance, compliance, or clinical operations
- Familiarity with healthcare regulations (e.g., HIPAA, state pharmacy board rules, CMS guidance)
Benefits
- Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- Comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility.
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