Note: The job is a remote job and is open to candidates in USA. Trio Workforce Solutions is a nationally recognized leader in workforce management, providing innovative solutions to healthcare organizations. The Manager, Program Management serves as the primary relationship owner for a single client program, responsible for operational performance, service delivery outcomes, and client satisfaction.
Responsibilities
- Serve as the primary contact for a single client program
- Lead regular client meetings, performance reviews, and operational updates
- Maintain strong understanding of client structure, workforce priorities, and key stakeholders
- Ensure client satisfaction through responsiveness, accountability, and clear communication
- Own program-level KPIs such as fill rate, time-to-fill, service responsiveness, quality metrics, and retention indicators
- Monitor performance trends and implement corrective action plans when needed
- Partner with internal stakeholders to ensure service delivery aligns with client expectations
- Drive consistent execution of governance rhythms including QBRs and performance reporting
- Manage client escalations and coordinate cross-functional solutions
- Identify operational risks and proactively mitigate service disruptions
- Escalate expansion opportunities or high-risk concerns to senior leadership as appropriate
- Partner with recruiting, operations, credentialing, and support teams to align execution
- Ensure internal teams understand client priorities and service expectations
- Reinforce accountability and follow-through across stakeholders
Skills
- High School Diploma or GED
- 5+ years of experience in staffing, workforce solutions, client services, or related roles
- Demonstrated experience managing client relationships or operational programs
- Proven ability to manage performance metrics and service delivery outcomes
- Strong experience leading client meetings and structured governance discussions
- Ability to manage escalations professionally and effectively
- Bachelor's degree coursework in Business, Communications, Human Resources, or a related field
- Experience supporting enterprise or multi-site client programs
- Experience delivering QBRs and performance reporting
- Experience working within KPI-driven service models
- Exposure to pricing, contract structures, or service model economics
Benefits
- This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices.
- Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement.
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