Note: The job is a remote job and is open to candidates in USA. ViaPath Technologies is seeking a Manager, Product Operations & Delivery to drive the execution of their product roadmap across the enterprise Offender Management System platform. This role involves leading the Product Analyst function and ensuring effective backlog management, requirements quality, and cross-functional alignment to deliver high-quality product initiatives.
Responsibilities
- Translate approved product roadmap initiatives into structured, trackable delivery work (epics, features, user stories) within Jira
- Maintain a well-organized, transparent backlog aligned to roadmap themes and priorities
- Ensure end-to-end traceability between roadmap initiatives and delivery artifacts in Jira and Confluence
- Establish and enforce standards for high-quality requirements, including clarity, completeness, testability, and dependency management
- Lead backlog refinement sessions to ensure all work meets “ready for development” criteria
- Partner with UX, Engineering, and QA to clarify functional intent and resolve gaps early in the delivery lifecycle
- Manage and mentor a team of Product Analysts responsible for functional design, user stories, and documentation
- Provide coaching, workload planning, and performance management to ensure high-quality output and team growth
- Foster consistency in documentation practices, tooling usage, and delivery standards
- Aggregate and analyze feedback from Support, Implementation, and other customer-facing teams
- Identify trends, root causes, and opportunities, translating insights into actionable backlog items
- Recommend priorities, scope tradeoffs, and improvements to product leadership based on operational data
- Coordinate release readiness activities, ensuring scope completion and stakeholder alignment
- Support release validation and ensure delivered functionality meets defined acceptance criteria
- Draft and publish clear, accurate release notes and supporting product communications
- Develop internal enablement materials such as feature summaries and user guidance
- Maintain organized, accessible documentation in Confluence, including requirements, workflows, and decision logs
- Track and escalate risks, gaps, and cross-team dependencies to maintain delivery momentum
- Continuously improve processes related to backlog management, documentation, feedback intake, and release communication
Skills
- 8+ years of experience in product analysis, functional analysis, business analysis, or software delivery support within enterprise software environments with a minimum of 2 years of experience directly managing analysts or leading a requirements-focused function, including coaching, performance management, and workload planning
- Demonstrated ability to translate complex business needs into structured user stories, acceptance criteria, and functional documentation suitable for software delivery
- Strong experience managing backlogs and work tracking in tools such as Jira and maintaining structured documentation in Confluence (or comparable platforms)
- Proven ability to synthesize feedback from Support, Implementation, and other customer-facing teams and convert it into actionable product work with clear recommendations
- Excellent writing, documentation, and organizational skills with strong attention to detail
- Experience collaborating closely with UX, Engineering, and QA to ensure functional intent is understood, testable, and delivered as expected
- Ability to manage multiple priorities, drive clarity across teams, maintain consistent follow-through, and operate confidently in a decision-support role to product leadership
- Bachelor's degree preferred; equivalent related experience in Business Analysis, Product Operations, Software Delivery, Information Systems, or related fields will be considered in lieu of a degree
- Experience with corrections or justice-related software workflows preferred but not required
Benefits
- Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
- Flexible Time Off (FTO) – Including vacation and sick time
- Company Holidays
- Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
- Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
- Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
- Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.
Company Overview