Note: The job is a remote job and is open to candidates in USA. Brother USA is seeking a Manager for Key Account Sales in the Retail and E-Commerce sectors. This role manages sales for a predefined group of customers, focusing on maintaining relationships, driving sales, and collaborating with marketing teams to execute division strategies.
Responsibilities
- Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans
- Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind
- Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national/regional meetings, Quarterly Business Reviews (QBRs), and more
- Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans
- Plan product assortment, develop plan-o-grams, determine/support product transitions, special offers, stock levels, web developments, and more
- Coordinate/support special projects for the Sales teams and customers, as governed by the greatest needs at the time, including, but not limited to: Drive cross-functional collaboration toward placement of non-divisional SKUs; Manage inventory planning and communications for remanufactured machine stock
- Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, & product availability
- Communicate and collaborate regularly with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise
- Complete monthly reports, provide competitive updates, and escalate issues to management
- Attend and actively participate in meetings with manager, team, division, and others as scheduled
- Stay up to date on current market trends and business applications
Skills
- Minimum 7 years Experience managing sales accounts, with an emphasis on driving sales results
- Building rapport in a customer/client-facing role
- Intermediate Microsoft Office (Word, Outlook, PowerPoint, Excel)
- Demonstrated ability to increase sales and close on accounts
- Ability to plan and orchestrate events/projects through time management, organization, and follow-up
- Ability to collaborate and build strong relationships with internal stakeholders and external clients
- Ability to diagnose customer issues & problem-solve for solutions
- Communication skills (verbal/written/interpersonal)
- Ability to craft and deliver professional presentations to all levels of an organization
- Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field
- Minimum 4 years Professional experience in a related industry or in learning new products/technology quickly
- Basic Understanding of the 'computer peripheral' area (e.g. Printer/Fax/MFC products and solutions)
- Basic Knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce)
Benefits
- $ 22,000.00 sales bonus in annual total at 100% of target, with the opportunity to achieve above 100% dependent on individual performance and in alignment with company sales and bonus plans.
- 6.86% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
- Auto allowance paid monthly in the first pay period of each month. This auto allowance may be used in the employee’s sole discretion but is intended toward maintenance of the employee’s own vehicle they’ll be using for business commuting.
- Company’s Travel & Entertainment policy, which covers mileage reimbursement and additional business travel expenses.
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