Note: The job is a remote job and is open to candidates in USA. Smartsheet has been empowering teams for over 20 years through innovative work management solutions. They are seeking a highly motivated Software Engineering Manager to lead the engineering of mission-critical service infrastructure and ensure high availability and performance for millions of customers worldwide.
Responsibilities
- Manage one or more related teams of 6–10+ software engineers, driving development of tier 0 grid services and platform infrastructure that millions of customers depend on daily
- Own and uphold 99.999% service availability targets across critical platform services, embedding reliability engineering, incident management, and on-call rigor into team culture
- Help architect and guide technical vision to evolve low-latency, high-throughput service platforms capable of sustaining millions requests per day with predictable, consistent performance under load
- Guide and mentor engineers on distributed systems architecture, scalability patterns, and platform best practices while leading design reviews for high-stakes system components
- Lead cross-functional technical efforts spanning multiple upstream dependents, partner teams, and internal consumers, building alignment and resolving systemic dependencies across the organization
- Plan and deliver complex, end-to-end infrastructure projects with high technical ambiguity, managing risks, communicating clearly to stakeholders, and building cross-team consensus
- Drive SLO/SLA definition, capacity planning, performance benchmarking, and observability strategy across your platform services
- Partner closely with product management, infrastructure, security, and other engineering pillars to shape technical roadmaps and contribute to long-range platform strategy
- Hire exceptional engineering talent and grow your teams by attracting, developing, and advancing great engineers strategically across multiple teams
- Mentor and coach both individual contributors and managers within and beyond your teams, identifying and developing potential successors
- Own quarterly and annual technical and operational goals for your platform area, managing metrics, reporting, and continuous improvement initiatives
- Communicate effectively with executives and non-technical stakeholders, anticipating cross-team conflicts and proactively driving resolution
- Champion AI adoption in both software and platform engineering lifecycles, leveraging shared learnings to improve operational efficiency and customer experiences
Skills
- 8+ years of software development, strong CS fundamentals (algorithms, data structures, distributed systems, systems design)
- 3+ years of engineering management, leading high-availability infrastructure/platform services
- Proven track record owning and operating tier 0/mission-critical systems with five-nines (99.999%) availability
- Hands-on experience building/operating low-latency, high-throughput service platforms (millions requests/day)
- Deep understanding of scalability, fault tolerance, and operational patterns for five-nines availability
- Experience managing complex dependencies across distributed architectures
- Strong CS fundamentals: distributed systems, concurrency, caching, data consistency, performance optimization
- Experience building and scaling large-scale, cloud-native backend services (AWS or equivalent)
- Proficiency with observability: metrics, distributed tracing, alerting, and SLO/SLA management at scale
- Experience productionizing services for multiple internal/external platform consumers
- Demonstrated success building and scaling engineering teams (recruiting, onboarding, retaining senior/staff engineers)
- Experience with Agile/Scrum and iterative delivery on long-horizon infrastructure projects
- Ability to balance engineering excellence with operational pragmatism
- Communicates clearly and consistently with technical and non-technical audiences, including executive leadership
- Proactively surfaces risks, blockers, and status updates without prompting
- Provides direct, constructive feedback and supports engineer growth at all levels
- CS/Engineering degree or equivalent practical experience
- Must be legally eligible to work in the US on an ongoing basis
- Experience building/managing full-stack teams
- Exposure to AI/ML platform integration or AI-powered backend features
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
- Market competitive incentive opportunity
Company Overview
Smartsheet is a cloud-based work management platform that empowers collaboration, drives better decision-making, and accelerates innovation. It was founded in 2005, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.smartsheet.com.