Note: The job is a remote job and is open to candidates in USA. Truist Bank is seeking a Mainframe VTAM Engineer to resolve complex technical issues for their Network applications. The role involves troubleshooting, problem resolution, and project management to ensure efficient application support.
Responsibilities
- Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities
- Responds to issues in a timely manner by receiving and investigating incidents or service tickets
- Analyzes and observes trends with technical issues and develops recommendations for long-term improvements
- Documents all relevant end-user interactions and steps taken to resolve incidents
- Has occasional contact with end-users
- Communicates status of issue resolution to internal customers
- May engage and manage outside vendors
- Applies in-depth knowledge of application support and an understanding of best practices
- Typically leads moderately complex projects and participates in larger, more complex initiatives
- Solves complex technical and operational problems
- Acts as a resource for teammates with less experience
- May have people management responsibilities for a small team
Skills
- Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience
- In- depth knowledge in information systems and ability to identify, apply, and implement best practices
- Understanding of key business processes and competitive strategies related to the IT function
- Ability to plan and manage projects
- Ability to solve complex problems by applying best practices
- Ability to provide direction and mentor less experienced teammates
- Ability to interpret and convey complex, difficult, or sensitive information
- VTAM/Network, IBM Mainframe
- VTAM / SNA (EE Configurations) / TCP/IP Experience
- Encryption and certificate management
- Familiarity with network security protocols (IPSec, AT-TLS, SSH) and network monitoring (Omegamon, NetMaster, Traces)
- Experience with logical connectivity between applications and mainframe subsystems
- Knowledge of Coupling facility support, High Availability and Automation
- Familiarity with parallel sysplex (GDPS), IBM System utilities
- Bachelor's degree and six years of experience or work experience equivalent
- Banking or financial services experience
- Rotation of on-call support and occasional weekend work
Benefits
- Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan
- No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
- 10 sick days (also prorated)
- Paid holidays
- Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan
- All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits
- Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan
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