About the position
Einstein Tutoring LLC is seeking a Remote Loan Processor to manage loan files from application through closing. This role is integrated to support the growing need for individualized academic assistance for special needs students. The Remote Loan Processor will be responsible for ensuring all paperwork is complete, accurate, and processed on schedule to facilitate the work of loan officers and underwriters. The efforts of this role will contribute to creating a supportive and inclusive learning atmosphere that promotes the academic and social growth of all students.
Responsibilities
• Collection and reviewing of borrowers' required documents for completeness.
• Customer Verification and follow up.
• Keeping all files and loan documents organized and on track towards the final closing date.
• Preventing missing or inconsistent records to avoid confusion or delays in underwriting.
• Ensuring timely follow-up by communicating with internal departments and Loan Officers.
• Keeping track of service history and open requests.
• Supporting business processes that enhance service delivery.
• Communicating with customers and loan officers about outstanding requirements.
Requirements
• High school diploma or equivalent required.
• Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
• Comfortable handling a large number of files with different deadlines.
• Detail-oriented.
• Able to work in a remote setup independently while staying responsive to the team.
• Dedicated to the project.
• Must be able to work under pressure.
• Excellent interpersonal skills for collaborating effectively with customers with special needs students, loan officers and other department staff.
• Strong organizational and multi-tasking skills.
• Excellent written and verbal communication skills.
• Patient, organized and a detail-oriented person who catches the smallest stuffs.
• Experience working with remote/distributed teams.
• Excellent dispute resolution and problem-solving skills.
• A good high-speed internet connection and a dedicated work area.
• Independent, self-starting, and able to connect with a distant team.
• Experience with Microsoft Office Suite, Google Workspace and web-based business applications.
Nice-to-haves
• An associate’s or bachelor’s degree in a related field is preferred.
• Prior experience working with children in a classroom setting, especially those with special needs, is highly desirable.
Benefits
• Competitive hourly rate based on experience.