Are you a driven, customer-obsessed sales professional ready to ignite your earning potential?
Lighting New York is seeking an elite sales person, which we call a Lighting Expert, to join our fast-paced, high-growth team. This is a dynamic, fully commissioned role where your income directly reflects your ability to deliver WOW-level customer service and close sales across phone, email, and chat. If you thrive on the flexibility of a schedule that includes evenings and weekends—the times our customers need us most—and see every inquiry as an opportunity to build a long-term, lucrative client relationship, then step into a role where your passion for sales and expertise in lighting will shape our success and accelerate your financial future.
Position Overview:
The Lighting Expert role is a dynamic sales position focused on delivering exceptional, WOW-level customer service across all communication channels, including phone, email, and chat. This position plays a key role in supporting customers with product information, order processing, and post-sale assistance while contributing to the overall growth and success of Lighting New York. This position requires a unique schedule, with some evening, and weekend shifts as part of the regular schedule to meet business needs. Consistent availability during these times is required.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns.
• Provide accurate quotes and assist with customer satisfaction-related inquiries.
• Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers.
• Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion.
• Collaborate with vendors to resolve order discrepancies and ensure seamless order processing.
• Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams.
• Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues.
• Continuously evaluate and suggest process improvements that enhance the customer experience.
• Maintain awareness of current promotions, competitive products, and key product features.
• Attend ongoing product knowledge and continuous learning training sessions.
• Maintain a positive, professional, and enthusiastic tone in all customer interactions.
Competencies & Skills:
• Strong communication and interpersonal skills
• Exceptional customer focus and client relationship management
• Excellent organizational and time management skills
• Ability to multitask across phone, email, and chat platforms
• Analytical thinking and problem-solving capabilities
• Basic product knowledge and a willingness to learn continuously
• Self-motivated with the ability to work independently and follow directions with minimal oversight
Work Environment:
This is a fully remote position that requires a unique schedule, with some evening, weekend, and holiday shifts as part of the regular schedule to meet business needs. Consistent availability during these times is expected.
Compensation:
Full Commission based on your sales. Current team members consistently earn between $50,000 - $150,000+ per year. We also offer Health, Dental, and Vision insurance, Paid Time Off, and a retirement savings program with match.
Position Structure:
This is a full-time position, requiring a minimum of 40 hours per week on a consistent schedule.
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