Note: The job is a remote job and is open to candidates in USA. Energy Exemplar is a global leader in empowering transformative energy decisions through innovative software solutions. As a Lead Customer Success Manager, you will shape the post-sale experience for strategic customers, driving adoption and fostering long-term partnerships to ensure their success with Energy Exemplar's technologies.
Responsibilities
- Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers, ensuring strong engagement and satisfaction throughout the customer lifecycle
- Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes that align with those goals
- Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities, and deliver seamless customer experiences
- Lead regular executive business reviews to showcase value delivered, align on strategic priorities, and identify new growth opportunities
- Monitor and manage customer health scores, adoption metrics, and sentiment using tools like Salesforce and HubSpot
- Identify and mitigate renewal risks early by driving engagement strategies, surfacing concerns, and mobilizing internal resources as needed
- Drive successful, timely renewals by maintaining deep knowledge of your customers' usage, licensing, and business objectives
- Keep Salesforce records and dashboards accurate and up to date, including renewal opportunities, customer health, and stakeholder mapping
- Share product updates, feature releases, and best practices regularly to ensure customers are fully enabled and informed
- Contribute to the continuous improvement of the Customer Success function through mentoring, process enhancements, and cross-team collaboration
Skills
- Bachelor's degree in Business, Strategy, Engineering, Communications, or a related field
- 8+ years of experience in a Customer Success or Account Management role, preferably supporting enterprise software customers
- Proven track record of driving customer adoption, retention, and expansion in complex, technical environments
- Exceptional relationship-building skills, with experience engaging senior/executive stakeholders
- Strong proficiency with CRM and customer success tools such as Salesforce and HubSpot
- Excellent communication, presentation, and problem-solving skills
- Must be located in California
- Experience managing enterprise customers in the energy, utilities, or simulation software space
Benefits
- We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.
- You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.
- Energy Exemplar is proud to be an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team members.
- Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.
Company Overview
Energy Exemplar is the developer and marketer of the PLEXOS suite of energy market simulation and modelling software. It was founded in 2006, and is headquartered in North Adelaide, South Australia, AUS, with a workforce of 501-1000 employees. Its website is https://energyexemplar.com/.