Note: The job is a remote job and is open to candidates in USA. Customertimes is seeking a Senior SFMC Consultant to join their team and help clients design, implement, and optimize Salesforce Marketing Cloud solutions. The role involves gathering business requirements, configuring Salesforce Marketing Cloud and Salesforce CRM, and ensuring high-quality project delivery while acting as a trusted advisor to clients.
Responsibilities
- Work with clients and end users to gather, understand, and define business requirements
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
- Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Consulting on Marketing Cloud requests and configurations using MC
- Configurate Salesforce CRM as a part of solution development according to business requirements
- Collaborate with developers to test and verify that solutions will meet the business requirements
- Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
- Engage with the customer on additional requirements and business needs
- Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows
- Assist with the scoping and planning
Skills
- Proven Salesforce experience and Marketing Cloud experience to develop client or business solutions
- Proven knowledge of best practices on MC implementation projects
- English - Upper-Intermediate, Advanced will be an advantage
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Experience documenting user stories and creating to-be process flow diagrams
- Ability to effectively prepare and maintain the main documents/tools to meet the project needs
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and functional skill sets
Company Overview