Note: The job is a remote job and is open to candidates in USA. PenFed Credit Union is hiring a Remote Jack Henry Sr. System Administrator for their Commercial Real Estate division. The role involves performing configurations, maintenance, and implementing tasks on applications supporting CRE applications, along with responsibilities such as systems analysis, solution design, and technical support.
Responsibilities
- Configure, test and implement new system enhancements such as business rules, custom input forms, workflows, and third-party integrations
- Assist in vendor initiatives and deployments
- Troubleshoot and provide resolution on issues reported by end users
- Act as subject matter expertise for all CRE platform products to liaison with business stakeholders and vendors
- Engages with technology partners and business stakeholders on strategic initiatives, project prioritization, and delivery communications
- Work closely with leadership teams, department heads, and end users to develop application strategies and roadmap
- Optimize CRE applications and workflow to maximize efficiency and end user experience
- Conducts requirements analysis and prepares specific proposals for new implementation, modifications, or replacement of systems
- Develop an understanding of business processes and support the implementation of business process changes in production
- Identifies options for potential solutions and assess them for both technical and business stability
- Translate business requirements & stakeholder needs into technical requirements & solutioning
- Defines success criteria for testing and product acceptance
- Employ problem solving abilities to understand, interpret, troubleshooting, and resolve issues relating to application functionality
- Provide technical oversight and coordinate with vendor support staff for any issue resolution
- Coordinate vendor upgrades and advise department management teams of changes to the application and how they may impact business processes
- Balance competing demands to ensure project objectives are achieved
- Understand, act on, and monitor compliance with information and communications security and use policies
- Support compliance with the records, information, and knowledge management requirements of the organization
- Deliver technical visualization of proposed solution for approval by customer and execution by system developers
- Must be able to work on multiple projects concurrently and shift priorities as required to meet business requirements and deadlines
- Work as a high-level technical expert, acting as an internal consultant for all tasks in the analysis, design, testing and implementation of assignments
- Other job duties as assigned
Skills
- Equivalent combination of education and experience is considered
- Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance
- Minimum of two (2) years' experience in CRE technology platforms
- Strong interpersonal, problem solving and multi-tasking skills desired
- Must be capable of providing solutions to identified systems issues
- Results Oriented – track record of delivering quantifiable results to the organization
- Ability to analyze CRE application enhancements and impact on the department prior to implementation
- Knowledge of creating and updating Policy and Procedures and User Guides
- Previous experience with RealInsight and Snowflake is a plus
- Experience using A.I. tools preferred
Benefits
- This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
- This position is eligible for an individual performance based annual bonus.
Company Overview
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