Note: The job is a remote job and is open to candidates in USA. Ionic Digital is a digital infrastructure company that develops strategic powered land assets for data centers, high-performance computing (HPC) and cryptocurrency mining. They are seeking an IT Engineer to provide hands-on support, manage device administration, and assist in improving IT operations as the company grows.
Responsibilities
- Provide day-to-day IT support to employees across hardware, software, account access, connectivity, conferencing tools, printers, peripherals, and business applications
- Serve as a primary point of contact for help desk requests and deliver clear, responsive, and service-oriented support
- Troubleshoot common technical issues and escalate more complex matters while helping drive issues to resolution
- Support Microsoft 365 administration, including user accounts, license assignments, password resets, MFA support, Exchange Online, Teams, SharePoint, distribution groups, and shared mailboxes
- Assist with secure access and identity-related processes in Microsoft 365 and Entra ID
- Prepare laptops and accounts for new hires and help ensure employees have the tools, access, and orientation needed to be productive on day one
- Support offboarding processes, including access removal, account disablement, device recovery, checklist completion, and related documentation
- Track company laptops and related equipment, including assigned devices, spares, repairs, replacements, returns, and decommissioned assets
- Prepare, image, configure, ship, retrieve, refresh, and decommission devices as needed
- Document recurring IT processes and help improve workflows for support, onboarding, offboarding, and asset management
- Support IT projects, operational improvements, and process enhancements as the Company scales
Skills
- 1-3 years of experience in IT support, help desk, desktop support, or junior systems administration
- Experience supporting end users in a business environment
- Working knowledge of Microsoft 365 administration, including user and license management
- Familiarity with Windows laptops, hardware troubleshooting, and basic device setup and configuration
- Experience with onboarding, offboarding, account provisioning, or device lifecycle tasks
- Strong written and verbal communication skills
- Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment
- Customer-service mindset and willingness to support users with varying levels of technical comfort
- Experience with Entra ID administration
- Experience with endpoint or device management tools such as Intune, Action1, or similar platforms
- Familiarity with basic security and access control best practices
- Experience maintaining laptop, equipment, or IT asset inventory
- Exposure to SharePoint, Teams administration, and Exchange Online
- Experience working in a small or growing company where IT team members wear multiple hats
Benefits
- Excellent benefits
- 401k plan
Company Overview