Note: The job is a remote job and is open to candidates in USA. CEFALY Technology is transforming migraine care with innovative, drug-free solutions. The Inside Sales & Training Associate serves as the primary point of contact for customers, providing account support and training healthcare providers while ensuring a high-quality customer experience.
Responsibilities
- Serve as the main interface for institutional customers through phone, email, and video conferencing
- Act as the primary customer contact for assigned accounts
- Conduct customer discovery and coordinate follow-up training with Cefaly Regional Trainers
- Travel on-site to provide high-quality training to healthcare providers
- Schedule and follow up on Regional Trainer in-service meetings
- Process and track customer orders accurately
- Work collaboratively with Customer Service to resolve questions, issues, and complaints
- Use initiative to improve personal skills and departmental processes
- Drive add-on and associative sales
- Convert prospects into active customers
- Works collaboratively with Inside Sales Representatives & Trainers
- Represent CEFALY Technology at trade shows and medical conferences
- Adapt to evolving business needs and take on other duties as required
- Generate new leads and maintain accurate contact information in Salesforce
- Perform additional duties as assigned
Skills
- Bachelor's degree or equivalent experience in a medical, life sciences, or related healthcare field
- Medical or clinical background is required, including experience in medical device, pharmaceuticals, or healthcare sales, or prior clinical experience
- Strong business acumen and sound professional judgment
- Excellent communication skills in written and spoken English, including grammar and professional tone
- Proficiency with Microsoft Excel, Word, and Outlook
- Solid organizational and time-management skills
- Experience using a CRM system; Salesforce preferred
- Ability to navigate remote customer environments and facility endpoints
- Reliable, dependable, punctual, and detail oriented
- Highly organized, with demonstrated ability to manage multiple priorities and meet deadlines
- Strong interpersonal and communication skills
- Solution-oriented, accountable, and collaborative
- Motivated and eager to learn; open to ongoing training and development
- Demonstrated initiative and willingness to take ownership of tasks
- 1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred
- Experience with VA Medical Centers is a plus
- Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required
- Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial
Benefits
- Health insurance (80% employer-paid)
- Employer-paid Dental and Vision
- IRA with company match (no vesting period)
- Paid PTO
- Paid company holidays
Company Overview
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