Implementation Specialist
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
Our client is a fast-growing SaaS company operating within a specialized professional services industry. Their platform supports end-to-end operational workflows for firms across multiple international markets, helping customers streamline processes, improve efficiency, and manage complex projects through a centralized solution.
Following a period of rapid growth, the company is expanding its implementation capacity to support a growing customer base and ensure every client experiences a smooth onboarding journey. The team operates in a highly collaborative, fast-paced environment with strong emphasis on accountability, ownership, and operational excellence.
As an Implementation Specialist, you will own the full client onboarding and implementation lifecycle from kickoff through go-live. You will manage multiple concurrent client implementations while partnering cross-functionally with internal teams including Solutions, Product, Training, and Client Success.
This role is highly execution-focused and requires someone who can independently manage priorities, communicate confidently with clients, and maintain strong organizational discipline across multiple active projects. You will play a key role in ensuring implementations stay on track, timelines are met, and clients are set up for long-term success.
The ideal candidate is proactive, detail-oriented, and comfortable balancing project management with customer-facing communication. This is an excellent opportunity for someone with SaaS implementation experience who thrives in structured, fast-moving environments and enjoys taking ownership of outcomes.
Drive successful onboarding and implementation outcomes for 8–12 active client projects simultaneously
Ensure clients remain aligned to timelines, milestones, and implementation deliverables
Improve operational efficiency by maintaining organized documentation and implementation workflows
Support high customer satisfaction through proactive communication and structured project management
Contribute to continuous improvement of onboarding and implementation methodologies
Strengthen collaboration between implementation, product, solutions, and client success teams
Serve as the primary point of contact for clients from kickoff through go-live
Lead kickoff calls, milestone reviews, and recurring implementation status meetings
Manage 8–12 concurrent implementation projects across varying client sizes and complexity levels
Hold clients accountable to implementation timelines and proactively escalate blockers when necessary
Maintain momentum across all active projects to ensure timely completion
Maintain accurate project documentation, implementation milestones, and status updates within project management systems
Configure platform-related documentation and templates using Microsoft Excel and Word
Replicate client-specific report formats with strong attention to detail and accuracy
Track deliverables, dependencies, and project progress across multiple implementations
Ensure internal visibility into project health and customer status updates
Partner with Solutions teams on data migration and platform configuration requests
Coordinate with Product teams to relay customer feedback and feature requests
Work closely with training and go-to-market teams to support onboarding and enablement sessions
Transition completed implementations smoothly to the Client Success team upon go-live
Collaborate cross-functionally to improve implementation quality and operational efficiency
Complete a structured onboarding program and actively engage in internal training initiatives
Participate in company-wide meetings and educational sessions
Contribute ideas and feedback to improve implementation processes and documentation
Continuously develop product knowledge and implementation best practices