Note: The job is a remote job and is open to candidates in USA. ListEngage is a company focused on digital transformation through Salesforce solutions for over 20 years. The Implementation Consultant will partner with clients to deploy and adopt Salesforce solutions, gather requirements, configure solutions, and provide training and support during go-live activities.
Responsibilities
- Participate in Salesforce implementation projects of varying size and complexity
- Support the gathering and documentation of business requirements through discovery sessions and client meetings
- Configure Salesforce solutions based on documented business requirements and best practices
- Assist with data migration, validation, and system testing activities
- Execute and document functional testing and support user acceptance testing (UAT)
- Create and maintain project documentation, training materials, and user guides
- Deliver client demonstrations and end-user training sessions
- Assist clients during application launch and go-live activities
- Provide post-implementation support and issue resolution prior to transition to ongoing support teams
- Identify opportunities for process improvement and recommend solutions to clients and project teams
- Build positive and professional relationships with client stakeholders
- Communicate project updates, progress, and action items both internally and externally in a timely manner
- Respond to client inquiries and requests with a high level of customer service
- Participate in client workshops, meetings, demonstrations, and training sessions
- Escalate project risks, issues, and blockers appropriately
- Collaborate with architects, developers, project managers, and fellow consultants to deliver successful projects
- Participate in project planning, status meetings, and internal team discussions
- Contribute to project documentation and knowledge-sharing efforts
- Support internal initiatives focused on improving delivery processes and best practices
- Maintain accurate project-related documentation and time tracking
- Provide timely and accurate project status updates
- Escalate project concerns, risks, and resource needs as appropriate
- Meet utilization, quality, and professional development expectations
- Pursue ongoing learning and Salesforce certification goals
- Demonstrate company values and contribute positively to team culture
Skills
- Bachelor's degree or equivalent combination of education and experience
- 1–3 years of experience in Salesforce administration, implementation, consulting, business systems, or a related technical role
- Experience working directly with customers or internal stakeholders
- Experience with Salesforce Sales and Service Cloud, Marketing Cloud, or other Salesforce Cloud preferred
- Exposure to software implementation projects or business process improvement initiatives preferred
- Salesforce certifications a plus or the ability to obtain Salesforce Certifications within six months of hire
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently and collaboratively within a team environment
- Comfortable facilitating meetings, training sessions, and client discussions
- Proficient in Microsoft Office or Google Suite applications, particularly Excel or Google Sheets
- Understanding of Salesforce platform capabilities and business processes
- Ability to learn new technologies and business domains quickly
- Commitment to delivering high-quality work and exceptional customer experiences
- Previous consulting, professional services, or client-facing experience
- Experience working in a SaaS or technology environment
Benefits
- Competitive salary and performance-based incentives
- Comprehensive benefits package, including health, dental, and vision insurance
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment
- Currently 100% remote work arrangements
Company Overview
ListEngage offers Salesforce consulting and AI-driven solutions for digital transformation and customer engagement. It is a sub-organization of Tata Consultancy Services. It was founded in 2003, and is headquartered in Framingham, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.listengage.com.