Note: The job is a remote job and is open to candidates in USA. CHEP is committed to building a culture of Zero Harm and operational excellence. They are seeking a seasoned HR Business Partner to support Service Center Operations across the US, focusing on Employee Relations and Safety Management.
Responsibilities
- Partner with business leaders and HRBPs to implement people and organizational solutions that drive business performance and employee engagement
- Serve as the first point of contact for employees on HR-related queries, collaborating with the HR Operations team for seamless service delivery
- Build and maintain relationships with leaders, providing coaching and influencing on key people-related matters to enhance team performance and development
- Support leaders in the development of their teams, focusing on capability enhancement, engagement, and succession planning
- Oversee the employee lifecycle, from talent acquisition through to retirement, ensuring adherence to processes and procedures in collaboration with the broader HR team
- Provide guidance on organizational design and workforce planning, supporting talent management, succession planning, and workforce modelling efforts
- Proactively manage and resolve employee relations issues, conducting investigations and ensuring a fair and compliant resolution process
- Lead complex employee relations matters, including investigations, disciplinary actions, and terminations, ensuring fairness, consistency, and compliance
- Act as a trusted advisor to Service Center leadership on high-risk ER and workforce issues
- Identify ER trends and partner with operations to proactively mitigate risk and improve workforce stability
- Ensure adherence to Brambles Code of Conduct, policies, and employment law requirements
- Champion CHEP’s Zero Harm safety culture, ensuring alignment between people practices and safe behaviors
- Partner with Operations and Safety leaders to:
- Reinforce safety accountability at all leadership levels
- Support incident reviews where people factors are involved
- Embed safety into performance management, onboarding, and leadership routines
- Promote a culture of psychological safety, respect, and inclusion across frontline teams
- Partner with Service Center leaders to align people strategies with operational performance (productivity, retention, engagement)
- Coach leaders on:
- Performance management
- Workforce planning in shift-based environments
- Leadership effectiveness and team engagement
- Support organizational changes and transformation initiatives in assigned region or area
- Drive initiatives to improve employee engagement, retention, and culture in frontline environments
- Support high-volume, hourly workforce strategies, ensuring a strong employee experience across sites
- Partner with leaders to build inclusive, high-performing teams
- Ensure consistent application of HR policies and practices in assigned region or area across all Service Centers
- Partner with Legal and HR Centers of Excellence to manage labor risk and regulatory compliance
- Maintain strong governance and documentation standards for ER matters
- Support execution of enterprise HR processes including:
- Performance and talent cycles
- Workforce planning
- Compensation and rewards programs
- Partner cross-functionally with Talent Acquisition, Learning, Safety, and Rewards teams
Skills
- 7+ years of progressive HR experience, with deep specialization in Employee Relations
- Demonstrated experience supporting multi-site, operational, manufacturing, or service center environments
- Strong track record managing complex, high-risk ER cases and investigations
- Deep understanding of employment law, ER best practices, and compliance frameworks
- Strong coaching and influencing skills with frontline and senior leaders
- Ability to operate independently in a geographically dispersed, fast-paced environment
- Data-driven mindset; ability to identify trends and translate into actionable insights
- High resilience, sound judgment, and ability to navigate ambiguity
- Bachelor's degree in HR, Business, or related field required
- Travel: Up to 50% across the Service Center network
- Work Model: Hybrid—combination of remote work and on-site presence
- Candidates located in the Eastern Time Zone or on the U.S. East Coast are strongly preferred
- Experience partnering with operations in safety-critical environments preferred
- HR certification (PHR, SPHR, SHRM-CP/SCP) preferred
- Location: Eastern Time Zone preferred
Benefits
- Competitive salary + Annual Bonus Plan
- Benefits Day 1!
- 401K with company match
- FREE company-paid vision, short-term disability, and life insurance
- Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
Company Overview