Remote Help Desk Support

Pay Range: $16/hr. - $17/hr. Remote Position Day to Day in the role (responsibilities): Day to Day in the role (responsibilities): • Handle approximately 10 inbound support calls per day • Manage and close approximately 10 tickets daily • Provide consistent ticket updates in ServiceNow • Troubleshoot user issues related to systems, access, and connectivity • Perform Active Directory tasks (password resets, user support) • Assist with troubleshooting • Support remote users via Teams • Assist with software deployment (SCCM) and endpoint support • Troubleshoot VPN connectivity issues (FortiClient preferred) • Occasionally provide onsite support for: • WAP installations / upgrades • Network switch support • Server refreshes and major issues • WAP installations / upgrades • Network switch support • Server refreshes and major issues Must Haves: • Bachelors Degree in relevant major (IT, MIS, Computer Science, etc.) • 02 years of experience (internships or entry-level IT roles acceptable) • Basic knowledge of IT support / help desk functions • Strong communication skills (especially phone support) • Comfortable handling inbound calls and ticket volume • Ability to follow structured processes and document work clearly Plusses: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable. Job Requirement • tickets • ticketing • troubleshooting • help desk • technical support tickets ticketing troubleshooting help desk technical support