Note: The job is a remote job and is open to candidates in USA. Crescendo is a company focused on enhancing customer experience through innovative technology. They are seeking a motivated Patient Enrollment Specialist to serve as the first point of contact for patients, helping them enroll in programs via a smartphone app and conducting outbound calls to convert leads into enrollments.
Responsibilities
- Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
- Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
- Create exceptional patient enrollment experiences and share insights with your peers
- Evangelize the program benefits and the impact it will have on member health
- Deliver value to our partners and strengthen relationships through feedback, communication, and collaboration
- Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
- Maximize team growth by delivering observations and identifying trends to help the team as it grows
Skills
- Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
- You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
- You love being on the phone and chatting with folks, and want to flex your extroverted personality
- You love providing assistance and showing people the benefit of a product or service
- You are tech-savvy, skilled at multitasking, and able to navigate through different systems simultaneously
- You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
- You are goal-oriented with a go-getter attitude and are able to work with limited supervision
- You like to educate and simplify concepts for folks who struggle with complicated things
Benefits
- Remote working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Competitive retirement benefits
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
Company Overview
Crescendo offers a full-stack customer service platform combining the most advanced AI with a global service team. It was founded in 2024, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.crescendo.ai.