Note: The job is a remote job and is open to candidates in USA. Carenet Health is dedicated to transforming conversations into meaningful connections for health plan members. As a Healthcare Customer Service Representative, you will engage with members to guide them in scheduling care assessments and encourage them towards achieving their healthcare goals.
Responsibilities
- Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
- Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs – while being intentional in addressing hesitations to build trust and drive engagement
- Turn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome
- Make an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages, proactively addressing hesitations, and reinforcing the value of taking action
- Be a Problem-Solver: Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program’s benefits as part of the solution to build confidence and drive engagement
- Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
- Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
- Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success
- Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations
Skills
- High School Diploma or GED (required and verified during background check)
- Strong computer skills — data entry, screen navigation, and solid keyboarding speed
- Experience using Microsoft Outlook and Word
- Excellent customer service skills and a friendly, compassionate tone
- Ability to stick to schedules and daily tasks
- Great oral and written communication skills
- Genuine empathy and care for others
- Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date
Benefits
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and paid holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development and growth opportunities
Company Overview