Note: The job is a remote job and is open to candidates in USA. Elite Technology is a leading automation platform for law firm operations, delivering a cloud-native SaaS platform that integrates financial, invoice, time, and data management. They are seeking a Global Client Director to manage a high-value strategic client relationship, focusing on growth, retention, and delivery excellence while aligning Elite's solutions with the client's business strategy.
Responsibilities
- Serve as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite’s offerings
- Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client
- Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies
- Partner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the client
- Manage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreements
- Maintain deep knowledge of the client’s business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmaps
- Leverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisions
- Represent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite level
- Perform other duties as assigned to support departmental and company objectives
Skills
- Bachelor's Degree in Business, Marketing, or a related field
- 9–12 years of proven success in SaaS sales and account management, with a focus on high-value, strategic accounts
- Strong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniques
- Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services
- Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures
- Strategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutions
- Exceptional communication, presentation, and negotiation skills
- Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability
- Ability to travel up >50% as business needs require
- Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing
- Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position
- MBA preferred
Benefits
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Company Overview
Elite is a leading independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. It was founded in 1947, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.elite.com.