Note: The job is a remote job and is open to candidates in USA. DHL Global Forwarding is a global leader in logistics and supply chain solutions. The Global Account Director, MNC NORAM will shape the strategy for regional sector development and drive business growth through effective collaboration and management of MNC customers.
Responsibilities
- Deliver Multi-National Customer (MNC) channel regional sector volume growth and financial performance achievement (GP) against budget goals
- Have oversight to and manage the overall performance of all MNC customers within the sector for the region
- Drive best-in-class business development, account management and sales activities for sector customers covering MNC (prospects and existing)
- Lead multiple teams both directly and indirectly: Lead team of MNC GCMs and RCMs regionally, with focus on team formation, account allocation, team development and overall performance management. Drive organizational development for the sector via succession planning / training / coaching / mentoring activities for MNC GCMs and RCMs
- Collaborate with global sector leadership, regional/country M&S management, product teams and other functional areas to successfully deliver profitable growth against agreed budgeted targets
- Define, own and communicate the sector strategy in line with overall business strategy, objectives, guidelines and policies for the division
- Build best in class sector community within the BU and across the other BU. Share knowledge and receive feedback from the community to enhance sector development
- Drive divisional initiatives aligned with sector strategy. Provide input to support network investment opportunities to ensure suitable ROI for the business and the region
- Proactively monitor industry intelligence and competitor activities. Communicate key aspects back to the business and consider impact on own divisional strategy
- Define sector marketing plan aligned to functional and divisional objectives, determine research priorities. Differentiate marketing plan for different sales channels and sub-sectors
- Identify key trends in the sector/ industry, translate & ensure development of innovative solutions together with stakeholders
- Benchmark sectors value proposition against operational execution and customer expectations. Engage stakeholders accordingly. Steer innovation across sector
- Actively guide the RFQ process and give guidance and support as necessary
- Responsible for the management of sector bid calendar. Effectively communicate to the stakeholders both directly and via the commercial leads
- Provide input to annual budget process and monitor performance against budget on regular cadence
- Provide regional sales collateral to support customer facing sector activities
- Support global and regional customer events within own division as well as cross-BU
- Drive senior customer engagement (i.e. actively visiting customers)
- Develop short to long-term (1-5 years) plans for optimizing the organization, function, or job-family and the talent required to execute strategies
Skills
- Bachelor's degree
- More than 10 years within logistics industry
- More than 5 years in Sector knowledge
- Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role
Benefits
- Competitive base salary plus role dependent performance-based incentives.
- $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Ability to purchase Deutsche Post AG shares at a discounted rate.
- Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Optional coverage for exams, frames, and contacts.
- Optional coverage for preventive, basic, and major services.
- 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
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