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Posted May 23, 2026

[Remote] German speaking Customer Success Advisor – Cycling And E-Bike Products (Remote)

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Note: The job is a remote job and is open to candidates in USA. Concentrix is a company that provides customer support services, and they are seeking a Customer Success Advisor to assist cycling enthusiasts and customers in their e-bike and bicycle business. The role involves managing customer interactions and ensuring satisfaction while providing expert product support. Responsibilities • Manage inbound calls, emails, or live chats • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid, and complete information by using the right methods/tools • Meet personal/customer service team targets and call-handling quotas • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies Skills • Fluent in German • Good Level of English • Sports enthusiast; active cycling is a plus • Strong focus on customer needs and understanding of how customers can behave • Strong communication, problem-solving and active listening skills • Strong written skills • Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment • Sense of ownership and pride in your performance and its impact on the company's success Benefits • 100% work from home (anywhere in Greece) • Indefinite contract • 10% monthly performance bonus • Daily meal voucher in Up Hellas Mastercard • Private health insurance + Dental Care • Opportunities for international Career through the Concentrix International Mobility program • Employee events • Free gym, well-being activities, and a rooftop cinema with Acropolis views • Enjoy with your co-workers your lunch break at our new Restaurant Company Overview • Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com. Apply tot his job Apply To this Job