Note: The job is a remote job and is open to candidates in USA. TalentPop App is seeking a French+English Bilingual Customer Service Representative to join their remote team. In this role, you will act as a vital link between the brand and French-speaking customers, providing solutions and clear information through voice calls and live chat.
Responsibilities
- Provide excellent support: Deliver prompt and friendly service in French and English, handling a variety of customer questions and issues
- Troubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customers
- Document interactions: Maintain accurate records of all customer communications to ensure seamless service
- Contribute to improvement: Share customer feedback and insights to help us enhance our processes and products
- Collaborate effectively: Work as a key member of our remote team, staying aligned on goals and priorities
Skills
- Language Skills: Complete fluency in French and English (both written and spoken)
- Soft Skills: You are a patient, detail-oriented person with a genuine desire to help others
- Work Style: You can work independently and communicate clearly with a remote team
- Provide excellent support: Deliver prompt and friendly service in French and English, handling a variety of customer questions and issues
- Troubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customers
- Document interactions: Maintain accurate records of all customer communications to ensure seamless service
- Contribute to improvement: Share customer feedback and insights to help us enhance our processes and products
- Collaborate effectively: Work as a key member of our remote team, staying aligned on goals and priorities
- Tools You'll Need: A personal PC or laptop with an i5 processor or higher
- Tools You'll Need: A stable internet connection with a minimum of 25 Mbps upload and download speeds
- Tools You'll Need: A quiet, professional workspace for calls
- Experience: At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center
- Tech Proficiency: Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify is a plus
Benefits
- Permanent remote work: Enjoy the freedom of working from home full-time.
- Competitive pay: We offer a great wage with annual reviews.
- Paid time off: Take the time you need to rest and recharge.
- Health stipend: We provide a monthly stipend to support your well-being.
- Performance bonuses: Your hard work will be rewarded with performance-based bonuses.
- Supportive culture: Join a team that values fairness, open communication, and your professional growth.
Company Overview