Note: The job is a remote job and is open to candidates in USA. TabaPay is a leading company in the digital payments sector, helping Fintechs in the US and Canada manage money transfers. They are seeking a Fraud Risk & Operations Analyst to support fraud risk initiatives, chargeback operations, and operational risk management, playing a vital role in enhancing client experience and operational scalability.
Responsibilities
- Chargeback Operations & Dispute Management
- Manage end-to-end chargeback and dispute lifecycle processing across Visa, Mastercard, and alternative payment rails
- Review and prepare representment packages and supporting documentation
- Submit disputes within required network and internal SLAs
- Monitor dispute queues, aging reports, and operational backlogs
- Track dispute outcomes, recovery rates, and portfolio trends
- Assist with compelling evidence development and dispute response optimization
- Support escalated client inquiries related to chargebacks and dispute processing
- Maintain accurate operational documentation and reporting
- Support white-glove operational servicing for strategic or high-volume clients
- Review reported fraud activity and assist with fraud-related operational investigations
- Support analysis of fraud trends, dispute activity, and elevated merchant behavior across the portfolio
- Assist with operational monitoring of fraud exposure, chargeback trends, and emerging risk patterns
- Support fraud-related operational reviews tied to reported fraud, dispute activity, and portfolio performance
- Assist leadership with operational analysis related to fraud events, chargeback activity, and client risk trends
- Escalate suspicious activity, abnormal fraud patterns, and operational concerns to leadership
- Support portfolio-level fraud and chargeback reporting initiatives
- Assist with monitoring observations and operational support related to fraud prevention controls and risk mitigation efforts
- Support white-glove fraud and dispute operational support for strategic or high-volume clients
- Assist with monitoring portfolio exposure related to Visa and Mastercard programs, including: Visa Acquiring Merchant Program (VAMP)
- Support tracking of fraud and chargeback ratios across merchants and portfolios
- Assist with remediation tracking for elevated merchants or portfolios
- Support operational reporting related to fraud, disputes, and portfolio risk exposure
- Prepare operational reports and portfolio summaries for internal stakeholders
- Provide operational support to strategic and high-volume clients
- Assist clients with understanding dispute reason codes, timelines, and evidence requirements
- Support client portfolio reviews and operational fraud discussions
- Deliver high-touch operational support related to chargeback trends, dispute performance, and fraud-related operational inquiries
- Assist with client education related to fraud controls and dispute best practices
- Partner with Fraud Risk, Compliance, Product, Operations, and Account Management teams
- Support onboarding operational reviews and fraud control assessments
- Assist with DataVisor and transaction monitoring operational initiatives
- Contribute to process improvement and operational scalability initiatives
- Assist with development and maintenance of SOPs, operational documentation, and reporting standards
- Support audit, sponsor bank, and operational review requests as needed
Skills
- 3+ years of experience in chargebacks, fraud operations, transaction monitoring, or payments risk management
- Experience working within fintech, payments, banking, card processing, or financial services environments
- Strong understanding of Visa and Mastercard dispute processes and chargeback lifecycle management
- Familiarity with fraud prevention concepts, transaction monitoring, and operational risk management
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and organizational skills
- Experience working with spreadsheets, reporting tools, and operational dashboards
- Experience with DataVisor or other fraud monitoring platforms
- Experience supporting AFT, OCT, ACH, RTP, or digital wallet payment flows
- Familiarity with Visa VAMP and Mastercard monitoring programs
- Experience working directly with clients or sponsor banks
- Experience creating operational procedures, reporting, or workflow documentation
- Knowledge of fraud tools including AVS, ANI, 3DS, velocity controls, and layered fraud prevention strategies
Benefits
- 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
- Employer 401K Matching
- Generous and Flexible PTO
Company Overview
TabaPay is the easiest way to disburse, collect and transfer funds between accounts instantly It was founded in 2017, and is headquartered in Mountain View, California, USA, with a workforce of 51-200 employees. Its website is https://www.tabapay.com.