Note: The job is a remote job and is open to candidates in USA. Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. They are seeking an organized product professional to take on the role of Assistant Team Leader within the Order Management Automation team, responsible for managing the AMER Compleat backlog and driving sprint delivery.
Responsibilities
- Own and maintain the AMER Compleat product backlog, including grooming, prioritization, and defining clear acceptance criteria
- Translate regional stakeholder requirements and operational insights into actionable user stories
- Plan and facilitate Agile sprint ceremonies, including planning, stand-ups, reviews, and retrospectives
- Track sprint progress, ensuring delivery commitments are met on time
- Partner with engineering leads to align on capacity and delivery timelines
- Serve as the L3 product support lead for AMER Compleat platform queries
- Triage incoming issues, assess severity, and coordinate resolution with product and engineering teams
- Identify recurring issues and feed insights back into backlog prioritisation
- Collaborate with AMER stakeholders to understand regional priorities and operational needs
- Maintain strong communication with the global product team to ensure regional alignment
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Skills
- 2–4 years' experience in product management, product ownership, or business analysis with strong backlog management exposure (COMPLEAT)
- Proven experience working in Agile/Scrum environments and running sprint ceremonies
- Strong communication skills with the ability to write clear user stories and provide concise status updates
- Comfortable collaborating with engineering teams and understanding technical constraints
- Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data
- Experience with data or reporting tools such as Excel, Notion, or Smartsheet
- Interest in AI tools and their application within product workflows
Benefits
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
- Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Company Overview