Note: The job is a remote job and is open to candidates in USA. APCO Holdings is a company that partners with dealerships to enhance the vehicle ownership experience through innovative protection products and services. They are seeking a Fixed Operations Specialist to improve dealership performance and customer retention by providing training, coaching, and operational support directly to service departments.
Responsibilities
- Build and maintain strong relationships with dealership leadership, service managers, advisors, and staff
- Serve as a trusted resource and consultant for dealership fixed operations teams
- Develop retention strategies that strengthen existing dealer partnerships and support revenue growth
- Identify opportunities to improve dealership performance and customer experience
- Deliver product training and best-practice coaching to dealership employees
- Conduct one-on-one development sessions with service personnel and leadership
- Support dealerships in implementing effective customer retention and service lane processes
- Reinforce performance expectations and operational best practices through ongoing coaching and follow-up
- Conduct compliance reviews and training related to applicable federal and state regulations
- Ensure dealership personnel understand program requirements and compliance expectations
- Provide guidance and support related to APCO products, processes, and service center operations
- Communicate effectively with dealership personnel to execute initiatives and drive results
- Manage a territory of assigned dealership accounts
- Travel regularly to dealerships to provide onsite support, coaching, and consultation
- Prioritize activities and manage schedules independently to maximize effectiveness
- Track activity, opportunities, and dealer engagement to support retention and growth objectives
Skills
- High school diploma or GED
- Minimum of 2 years of automotive service center experience
- Strong communication, presentation, and relationship-building skills
- Ability to travel extensively within an assigned territory
- Valid driver's license and ability to safely operate a motor vehicle
- Bachelor's degree in Business Administration or a related field
- Experience as a Service Manager, Fixed Operations Manager, GSM, or General Manager
- Experience in automotive finance and insurance (F&I)
- Experience in automotive sales, service training, dealership consulting, or vendor services
- Experience in automotive advertising, banking, or dealership performance improvement
Benefits
- Competitive compensation and incentive opportunities
- Medical, dental, and vision coverage
- 401(k) with company match
- Professional development and growth opportunities
- The opportunity to work directly with dealership leaders and influence business results
Company Overview
APCO Holdings is a leading provider of F&I solutions, automotive protection products, and dealer services, supporting automotive, RV, marine, and powersports dealers, as well as financial institutions nationwide. It was founded in 1984, and is headquartered in Norcross, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://apcoholdings.com/.