Note: The job is a remote job and is open to candidates in USA. Compass Group USA is a leading foodservice and support services company known for its great people and service. They are seeking a Field Director of Technology Operations, Military, responsible for overseeing the technology solutions that support military dining operations, ensuring operational excellence and compliance with business objectives.
Responsibilities
- Lead the operational performance, reliability, and lifecycle management of all dining technology systems like WAND, POS, MenuWorks, MedVantage, and Compass Digital operating systems
- Establish standards, processes, and governance for technology deployment, support, maintenance, and continuous improvement
- Serve as the senior escalation point for technology-related operational issues
- Oversee POS systems, payment technologies, menu management platforms, kiosks, digital signage, operational reporting tools, and supporting infrastructure
- Ensure accurate configuration and administration of technology platforms supporting military dining operations
- Lead menu governance processes including menu architecture, menu deployment, modifier management, routing structures, seasonal menu maintenance, and operational menu configuration across military dining locations
- Lead technology planning and execution for new site openings, renovations, conversions, and major system upgrades
- Coordinate installation activities with internal teams, contractors, and third-party vendors
- Develop and maintain technology documentation, support procedures, asset inventories, and operational standards
- Partner with Compass Digital and military IT organizations regarding connectivity, infrastructure readiness, cybersecurity requirements, and operational support
- Support PCI compliance requirements and ensure proper controls are maintained for technology systems and payment environments
- Develop training programs, job aids, and best practices for operational teams and field leadership
- Evaluate emerging technologies and recommend solutions that improve operational efficiency and customer experience
- Support business analytics, reporting initiatives, and technology-enabled process improvements
- Manage project timelines, budgets, risks, and stakeholder communications associated with technology initiatives
- Perform other duties and special projects as assigned
Skills
- Bachelor's degree in Information Technology, Business Administration, Hospitality Management, or related field; equivalent experience may be considered
- Seven (7) or more years of technology operations, hospitality technology, retail technology, or field support experience
- Five (5) or more years supporting enterprise POS systems and customer-facing technology platforms
- Demonstrated experience leading technology deployments, upgrades, and operational support programs
- Strong knowledge of payment technologies, EMV devices, POS platforms, and integrated technology environments
- Working knowledge of networking concepts, infrastructure support, and connectivity troubleshooting
- Strong project management, problem-solving, and stakeholder management skills
- U.S. Citizenship and ability to satisfy applicable background screening requirements
- Experience with Agilysys POS solutions
- Experience supporting military, government, or highly regulated operating environments
- Familiarity with military food program management information systems integrations
- Experience supporting kiosks, digital signage, and mobile ordering platforms
- Knowledge of PCI compliance requirements and cybersecurity best practices
- Military service or experience supporting military customers
Benefits
- Bonus Eligible to Commensurate With Experience
- Employee Referral Bonus
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
Company Overview