Note: The job is a remote job and is open to candidates in USA. Compass Group USA is the leading foodservice and support services company, known for their great people and service. The Field Director of Technology Operations, Military is responsible for the operational leadership and continuous improvement of technology solutions supporting military dining operations, ensuring systems meet operational excellence and business objectives.
Responsibilities
- Lead the operational performance, reliability, and lifecycle management of all dining technology systems like WAND, POS, MenuWorks, MedVantage, and Compass Digital operating systems
- Establish standards, processes, and governance for technology deployment, support, maintenance, and continuous improvement
- Serve as the senior escalation point for technology-related operational issues
- Oversee POS systems, payment technologies, menu management platforms, kiosks, digital signage, operational reporting tools, and supporting infrastructure
- Ensure accurate configuration and administration of technology platforms supporting military dining operations
- Lead menu governance processes including menu architecture, menu deployment, modifier management, routing structures, seasonal menu maintenance, and operational menu configuration across military dining locations
- Lead technology planning and execution for new site openings, renovations, conversions, and major system upgrades
- Coordinate installation activities with internal teams, contractors, and third-party vendors
- Develop and maintain technology documentation, support procedures, asset inventories, and operational standards
- Partner with Compass Digital and military IT organizations regarding connectivity, infrastructure readiness, cybersecurity requirements, and operational support
- Support PCI compliance requirements and ensure proper controls are maintained for technology systems and payment environments
- Develop training programs, job aids, and best practices for operational teams and field leadership
- Evaluate emerging technologies and recommend solutions that improve operational efficiency and customer experience
- Support business analytics, reporting initiatives, and technology-enabled process improvements
- Manage project timelines, budgets, risks, and stakeholder communications associated with technology initiatives
- Perform other duties and special projects as assigned
Skills
- Bachelor's degree in Information Technology, Business Administration, Hospitality Management, or related field; equivalent experience may be considered
- Seven (7) or more years of technology operations, hospitality technology, retail technology, or field support experience
- Five (5) or more years supporting enterprise POS systems and customer-facing technology platforms
- Demonstrated experience leading technology deployments, upgrades, and operational support programs
- Strong knowledge of payment technologies, EMV devices, POS platforms, and integrated technology environments
- Working knowledge of networking concepts, infrastructure support, and connectivity troubleshooting
- Strong project management, problem-solving, and stakeholder management skills
- U.S. Citizenship and ability to satisfy applicable background screening requirements
- Experience with Agilysys POS solutions
- Experience supporting military, government, or highly regulated operating environments
- Familiarity with military food program management information systems integrations
- Experience supporting kiosks, digital signage, and mobile ordering platforms
- Knowledge of PCI compliance requirements and cybersecurity best practices
- Military service or experience supporting military customers
Benefits
- Employee Referral Bonus
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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