Note: The job is a remote job and is open to candidates in USA. OrganOx is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure. The Clinical Specialist will be primarily responsible for training and supporting users of OrganOx products, ensuring safe and effective usage, and will involve significant travel across North America to support transplantation surgery sites.
Responsibilities
- Train and support organ retrieval and transplant teams in the use of the OrganOx metra according to OrganOx's policies and procedures
- Generally, on-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support
- Organize Site Initiation & Refresher Visits, training sessions (in person and remote) and centralized training events
- Effective and timely communication with transplant teams, internal management and coworkers
- Create and write case study review with guidance for senior colleagues
- When not on call, the clinical specialist will support managers, directors and other internal staff in various assignments, either remotely or onsite
- May participate in R&D activities in lab settings under the direction of management
- Work with the liver transplant teams to collect data on livers perfused and preserved on the metra to build up a database of product performance and use
- Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens
- Attend local, regional, national, and international meetings and conferences, in person or virtually, on behalf of OrganOx as a supporter, participant, or presenter as needed
- Develop and maintain positive working relationships in connection with end users of all levels
- Perform administrative tasks related to expenses, email, and other communication activities
- Ensure personal understanding of all quality policy/system items that are personally applicable
- Follow all work/quality procedures to ensure quality system compliance and high-quality work
- Other duties as assigned by Director of Clinical Support
Skills
- BS degree in combination with equivalent medical experience, with 3+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED
- Must be highly flexible and willing to support sites as needed within and across North America
- Must be detail oriented with strong organizational skills
- Strong problem-solving skills
- Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
- Excellent customer facing skills
- Ability to work calmly and professionally under pressure
- Must be able to enthusiastically work at fast pace in dynamic environment and manage multiple priorities
- Microsoft Word, Excel and PowerPoint proficiency
- A licensed RN, RT, RD and/or a health science-related degree
- Industry experience in pharmaceutical or medical device
Benefits
- Health, dental, vision, disability coverage, and flexible spending accounts
- 401(k)-retirement plan with company matching after 90 days
- Paid time off
- Holidays
- Additional leave benefits
- Employee discounts
- Access to our onsite wellness facility
- OrganOx supports work-life balance
- Provides opportunities for ongoing professional development
Company Overview