**Join arenaflex, a leading telehealth company, in providing exceptional customer care to patients and families across the country. As a Clinical Support Services Agent, you will be the first point of contact for patients, gathering information and relaying it to clinicians. This rewarding role offers the opportunity to make a significant difference in people's lives, enhance your customer care skills, and advance within the company.**
**About arenaflex**
arenaflex is a pioneering telehealth company that provides innovative solutions to the medical industry. With a focus on excellent customer care, we strive to deliver exceptional experiences to patients and families. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our mission.
**Key Responsibilities**
As a Clinical Support Services Agent, you will be responsible for:
* Receiving initial calls from patients and gathering information
* Relaying information to clinicians to ensure seamless care
* Providing exceptional customer care to patients and families
* Working in a fast-paced environment with varying call volumes
* Maintaining a professional and composed demeanor, even in challenging situations
* Enhancing your customer care skills through training and support
* Opportunities to advance within the company
**Benefits and Perks**
* Starting pay of $18.00 with opportunities to increase pay quickly
* Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center
* Monday – Friday schedule
* Health, dental, vision, and retirement plans offered to full-time team members upon eligibility
* Paid time off, including holidays
* Opportunities for career growth and advancement
* A supportive and collaborative work environment
**Requirements**
* 18 years of age
* Excellent verbal communication, interpersonal, and organizational skills
* Accurate keyboard and typing skills (minimum requirements)
* Proficient use of Microsoft Office and internet navigation
* Strong customer service skills with the ability to speak with a smile in your voice
* Evening, weekend shifts required (including holidays)
* Access to high-speed internet on a personal network (cannot be a shared network)
* Personal, private, and patient-confidential workspace environment required
* Background check will be conducted as part of the interview process
* Federal work-eligibility check will be conducted upon hire
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong customer service skills with the ability to speak with a smile in your voice
* Accurate keyboard and typing skills
* Proficient use of Microsoft Office and internet navigation
* Ability to work in a fast-paced environment with varying call volumes
* Ability to maintain a professional and composed demeanor, even in challenging situations
* Strong organizational and time management skills
* Ability to work independently and as part of a team
**Career Growth Opportunities**
* Opportunities to advance within the company
* Training and support to enhance your customer care skills
* A supportive and collaborative work environment
* A chance to make a significant difference in people's lives
**Work Environment and Company Culture**
* Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center
* Monday – Friday schedule
* Collaborative and supportive work environment
* Opportunities for career growth and advancement
* A company that values exceptional customer care and makes a difference in people's lives
**Compensation and Benefits**
* Starting pay of $18.00 with opportunities to increase pay quickly
* Health, dental, vision, and retirement plans offered to full-time team members upon eligibility
* Paid time off, including holidays
* Opportunities for career growth and advancement
**How to Apply**
If you're passionate about providing exceptional customer care and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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