About Northrop Grumman – Pioneering the Future of Defense Technology
Northrop Grumman stands at the forefront of aerospace, defense, and cyber‑technology, delivering world‑changing solutions that protect and empower millions of people around the globe. From historic milestones such as the first trans‑Atlantic flight and the Apollo Moon landing to today’s stealth aircraft, unmanned systems, and space exploration platforms, our legacy is built on daring innovation and relentless curiosity. We thrive on an inclusive culture that celebrates intellectual diversity, encourages employees to bring their whole selves to work, and empowers them to push the boundaries of what’s possible. Joining Northrop Grumman means becoming part of an organization where your ideas can shape the future of national security and technology.
Position Overview – End User Support Technician (2nd/3rd Shift)
We are seeking highly motivated, technically skilled professionals to join our End User Support team on the 2nd and 3rd shifts at our Palmdale, California facility. In this role, you will provide frontline technical assistance for classified and unclassified systems, ensuring that our engineers, program managers, and mission‑critical personnel have reliable, secure, and efficient computing environments. This is a full‑time, on‑site position that requires a current DoD Secret clearance and a commitment to upholding the highest security standards.
Key Responsibilities
- Technical Support Delivery: Diagnose, troubleshoot, and resolve hardware, software, and network issues for end users, maintaining an average ticket resolution time well within Service Level Agreements (SLAs).
- Installation & Configuration: Install, configure, and image workstations, laptops, peripheral devices, and secure communications equipment; ensure all configurations comply with classified environment requirements.
- User Training & Guidance: Provide clear, patient instruction to users on system usage, security protocols, and best practices for data handling in a classified setting.
- Security Compliance: Complete all required documentation and follow strict protocols for handling, labeling, and retiring classified hardware and software; coordinate with the Security Office to remediate any data spillage incidents.
- Ticket Management: Monitor the help‑desk queue, prioritize incidents based on impact, and independently close tickets while escalating complex problems to senior staff or management as appropriate.
- Collaboration & Coordination: Work closely with service desk analysts, server administrators, network engineers, and program managers to ensure seamless integration of IT services across the facility.
- Preventative Maintenance: Conduct regular health checks on equipment, apply firmware updates, and perform preventive maintenance to reduce future incidents.
- Project Participation: Assist with new system rollouts, pilot programs, and special projects, providing on‑site technical expertise and documentation.
- Physical Assistance: Occasionally transport equipment, set up workstations in remote or field locations, and assist users outside of the primary desk environment.
Essential Qualifications
- Current DoD Secret security clearance (or ability to obtain one immediately).
- High school diploma or equivalent with a minimum of 6 years of relevant technical support experience, or an Associate’s degree with at least 4 years of experience, or a Bachelor’s degree with at least 2 years of experience.
- Demonstrated proficiency in Windows 10/11 operating systems, Microsoft Office Suite, and common enterprise applications.
- Experience installing, configuring, and troubleshooting desktop hardware, laptops, printers, and VOIP telephone systems.
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and ability to support wired and wireless connections.
- Familiarity with ITIL/ITSM concepts, ticketing tools (e.g., ServiceNow, Remedy), and incident management processes.
- Excellent verbal and written communication skills, with an emphasis on clear, courteous, and patient user interaction.
- Ability to work independently during off‑hours shifts, displaying self‑motivation and strong time‑management skills.
- Physical ability to lift and move equipment up to 50 lb and to stand or walk for extended periods while providing on‑site support.
Preferred Qualifications & Additional Assets
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Prior experience supporting classified environments, including familiarity with NISPOM, DoD cybersecurity policies, and handling of Controlled Unclassified Information (CUI).
- Certification such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
- Experience with remote management tools (e.g., SCCM, Intune, Remote Desktop Services) and imaging solutions (e.g., MDT, Ghost).
- Knowledge of basic scripting (PowerShell, batch files) to automate routine tasks.
- Demonstrated ability to work effectively in a fast‑paced, mission‑critical environment with minimal supervision.
Core Skills & Competencies for Success
- Problem‑Solving Acumen: Ability to analyze complex technical issues, identify root causes, and implement lasting solutions.
- Customer‑Focused Mindset: Commitment to delivering exceptional service and maintaining high satisfaction scores.
- Security‑First Attitude: Strict adherence to classified handling procedures, with an eye for detail and risk mitigation.
- Collaboration: Strong teamwork skills; comfortable partnering with cross‑functional IT specialists and program staff.
- Adaptability: Willingness to learn emerging technologies, adjust to shifting priorities, and embrace continuous improvement.
- Communication: Clear articulation of technical concepts to non‑technical users, both verbally and in writing.
Career Growth & Professional Development
Northrop Grumman invests heavily in the growth of its people. As an End User Support Technician, you will have access to a broad array of development opportunities, including:
- Mentorship Programs: Pairing with senior engineers and IT leaders to accelerate skill acquisition and career planning.
- Technical Training: Sponsored certifications, internal boot camps, and online learning platforms (e.g., Coursera, Pluralsight) to deepen expertise in cybersecurity, cloud services, and emerging IT trends.
- Career Path Flexibility: Potential to transition into roles such as Desktop Support Engineer, Systems Administrator, Network Analyst, or IT Security Specialist, based on interests and performance.
- Leadership Development: Leadership workshops and rotational programs designed to prepare high‑potential employees for supervisory or project management positions.
Work Environment & Culture
Our Palmdale facility operates as a high‑security, innovation‑driven hub where collaboration, curiosity, and accountability are celebrated. Key cultural pillars include:
- Inclusive Atmosphere: We actively promote diversity of thought, background, and experience, believing that a variety of perspectives fuels breakthrough ideas.
- Mission‑Driven Purpose: Every task contributes directly to national defense and technological advancement, giving employees a profound sense of purpose.
- Team Cohesion: Even on the 2nd and 3rd shifts, teams maintain strong bonds through regular briefings, shift handover rituals, and shared success celebrations.
- Safety & Security: Rigorous safety protocols, secure access controls, and a culture of vigilance ensure a protected workplace for all personnel.
Compensation, Perks & Benefits
Northrop Grumman offers a competitive total rewards package, consisting of:
- Base Salary: Market‑aligned compensation commensurate with experience and qualifications.
- Performance Incentives: Annual bonuses tied to individual and company performance metrics.
- Health & Wellness: Comprehensive medical, dental, and vision plans; wellness programs; and access to on‑site fitness facilities.
- Retirement Savings: 401(k) plan with company matching contributions.
- Paid Time Off: Generous vacation accruals, holidays, and sick leave, plus flexible scheduling for shift employees.
- Education Assistance: Tuition reimbursement and support for professional certifications.
- Relocation Support: Assistance available for qualified candidates moving to the Palmdale area.
- Employee Assistance Program (EAP): Confidential counseling services and resources for personal or professional challenges.
How to Apply
If you are ready to bring your technical expertise, security clearance, and passion for problem solving to a world‑class defense organization, we invite you to submit your application today. Please click the link below, upload your resume and a brief cover letter detailing your relevant experience, and ensure your DoD Secret clearance is current or can be obtained promptly.
Apply Now – Join Northrop Grumman’s End User Support Team
Join Us in Shaping Tomorrow
At Northrop Grumman, your work matters. Every ticket you close, every workstation you secure, and every user you enable contributes directly to missions that protect our nation and advance humanity's reach beyond Earth. We are looking for dedicated, resilient, and forward‑thinking professionals who thrive in a classified, fast‑moving environment. Take the next step in your career—apply today, and help us continue a century‑long tradition of innovation, excellence, and impact.
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