Note: The job is a remote job and is open to candidates in USA. Trinity Health is a healthcare organization seeking an Electronic Health Record Analyst I. The primary responsibilities of this role include training staff, resolving customer tickets, and serving as an ambassador of the EHR system to end-users, while also developing training materials and providing go-live support.
Responsibilities
- Train IHA staff and resolve customer tickets
- Serve as a liaison between staff and IT professionals
- Follow established processes and mechanisms to obtain and respond to clinician feedback
- Ensure organizational needs are adequately addressed and business objectives are represented
- Perform site visits to assess current-state workflows and opportunities for further education and training
- Provide support to customers, including addressing and resolving tickets assigned to the EHR Training and Optimization team
- Conduct general educational sessions for staff related to new and existing systems and processes
- Deliver course content in a way that meets course objectives and adult learning principles
- Provide feedback to students to ensure learning objectives are met
- Illustrate the impact of personal health records and patient-supplied data on clinical care
- Develop training materials, classroom handouts, instructional materials, job aids, manuals, and videos as necessary
- Periodically update training materials to reflect changes based on feedback and recommendations
- Convey information regarding the system and its impact on existing standards and processes
- Support integration of quality improvement and safety-enhancing methodologies
- Apply knowledge, data, information, and workflow for the support of evidence-based models for health information technology solutions
- Attend focus groups and meetings as needed to strategize workflow issues
- Support other offices, attend meetings and training as assigned
- Perform other duties as assigned
Skills
- Bachelor's degree or equivalent education and experience in health care or information technology
- Maintains a working knowledge of applicable Federal, State and local laws and regulations
- Maintains up-to-date knowledge of trends and advances in the field of Healthcare Informatics and related hardware and software technology, clinical practices, regulatory standards and organizational direction
- Familiarity with information systems, clinical software and other computer applications
- Understands system requirements and advocates for development requests with health information technology systems where appropriate
- Models teamwork within the analyst team and the Information Systems Department; demonstrates the ability to operate in a collaborative, shared leadership environment
- Utilizes professional standards of care, scientific evidence and practice to evaluate health care programs across the care continuum
- Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, Microsoft Office (Outlook, Word, Excel), e-learning, intranet and computer navigation
- Ability to use other software as required while performing the essential functions of the job
- Excellent communication skills in both written and verbal forms, including proper phone etiquette and ability to actively listen
- Ability to read, understand and respond to detailed written and oral instructions
- Ability to speak before groups of people, either in-person or virtually, and apply consultative skills to work effectively within assigned areas of the organization
- Ability to recommend findings to administration and/or share information among staff members
- Competent level of understanding and application of adult learning principles and training methodologies
- Demonstrates initiative and excellent follow through to ensure resolution of open items
- Ability to exercise sound judgement and problem-solving skills
- Ability to troubleshoot problems and questions from end-users and provide resolution and requested information
- Ability to research, evaluate and analyze alternatives to reach issue resolution
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, vendors and the general public
- Good organizational and time management skills to effectively juggle multiple priorities, time constraints and deadlines
- Ability to travel to other office/practice sites and meeting and training locations
- Successful completion of IHA competency-based program within introductory and training period
- Physical activity that often requires keyboarding and phone work
- Physical activity that often requires time working on a computer and sitting
- Physical activity that often requires walking, bending, stooping, reaching and/or twisting
- Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs
- Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English
- Ability to operate a vehicle or gain transportation to multiple locations
- This job operates in both an office environment and in a medical facility and requires regular walking to various locations around the hospital/clinic
- It involves frequent interruptions, competing priorities and significant interaction with people which can be stressful at times
- Credentialed Medical Assistant (CMA, RMA, NCMA) or RHIT (Registered Health Information Technician) preferred
- 1-3 years' relevant work experience preferred utilizing EHR (Epic preferred) in a medical practice environment, with strong preference for IHA office experience
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