Note: The job is a remote job and is open to candidates in USA. Edamerica is a division of Edfinancial Services, recognized as a National Top Workplace for 2023, 2024, and 2025. They are seeking full-time Customer Service Representatives to assist students with financial aid, admissions, billing, registration, and student loan inquiries.
Responsibilities
- Handle inbound and outbound calls with professionalism and attention to detail
- Meet or exceed performance expectations for call quality, productivity, and attendance
- Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns
- Represent Edamerica and our client institutions positively and professionally at all times
Skills
- Strong communication and listening skills
- A professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
- Exceptional customer service skills
- High School Diploma (Higher Education Degree preferred)
- Schedule dependability and flexibility
- Based on workload, overtime may be required
- Must pass background check and drug screening
- Higher Education Degree preferred
Benefits
- Paid training
- Educational Assistance
- Leadership Development Program creating growth opportunities for advancement
- Medical, Dental, Vision, Pet, Life and Disability Insurance
- Teledoc and Employee Assistance Program (EAP)
- 11 paid holidays
- Paid vacation
- Sick leave
- Mental health day after 6 months
- Company -sponsored clubs
- Fitness
- Reward programs
- Community involvement
- Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards
Company Overview
Edfinancial Services provides exceptional customer-driven student loan servicing. It was founded in 1995, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://edfinancial.com/.