[Remote] eClose Support Administrator

Note: The job is a remote job and is open to candidates in USA. Fairway Home Mortgage is a nationwide leader in the mortgage industry, dedicated to delivering personalized loan solutions with exceptional customer service. The eClose Support Administrator will ensure the success of Remote Online Notarization (RON) and eClose operations by providing administrative and technical support, monitoring project pipelines, and serving as the primary contact for vendor partners and internal teams.

Responsibilities

• Provide administrative and technical support for eClose and RON processes to our network, partners, and customers
• Monitor the eClose pipeline from configuration to closing, utilizing tools like Snapdocs, Stavvy, and Encompass to ensure everything stays on track
• Lead eClose-related calls by setting agendas, capturing meeting notes, and assigning action items to keep projects moving forward
• Serve as the primary point of contact for inquiries regarding eClose and RON, assisting sales teams, settlement agents, and leadership
• Collaborate directly with vendor partners (such as Snapdocs, Stavvy, and ICE) to resolve technical issues and stay informed about system updates

Skills

• 1+ years of experience in a fast-paced environment, with a knack for managing relationships with internal and external partners
• Experience analyzing data and using digital tools to track progress and solve business problems
• A commitment to providing high-quality, professional support to all stakeholders with a helpful and 'can-do' approach
• Excellent attention to detail and time management skills, with the ability to juggle multiple priorities seamlessly
• A basic understanding of business practices and a comfort level with virtual learning environments
• A proactive approach to researching information and making sound decisions to support the team

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