Note: The job is a remote job and is open to candidates in USA. LTS is seeking a highly skilled Dynamics 365 Customer Service Engineer/System Administrator to join our team. This role involves providing administration, configuration, and diagnostics in Dynamics 365, primarily supporting the Veterans Affairs enterprise.
Responsibilities
- Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary
- Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations
- Develop and maintain documentation for support processes, procedures, and solutions
- Stay up to date with the latest features, updates, and best practices related to Dynamics 365
Skills
- Bachelor's degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education
- Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365
- Strong understanding of Dynamics 365 Customer Service (CRM)
- Proficiency in troubleshooting and resolving Dynamics 365-related issues
- Experience with Dynamics 365 configuration, customization, and integration
- Excellent analytical and problem-solving skills
- Experience with ITIL processes and practices and the ServiceNow service management tool
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
- Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance
- Microsoft Dynamics 365 certification is preferred
- Experience in a fast-paced, customer-oriented environment is preferred
- Microsoft Azure and Power Platform knowledge is advantageous
- Experience with monitoring tools like Dynatrace and Application Insights is a plus
- Strongly prefer those with prior experience supporting the Department of Veterans Affairs (VA) or other Government agency
Benefits
- Comprehensive benefits for you and your family
- A career path that rewards ambition and performance
Company Overview
LTS is an information technology (IT) provider for mission critical systems. It was founded in 2005, and is headquartered in Herndon, Virginia, USA, with a workforce of 51-200 employees. Its website is http://www.lts.com/.Company H1B Sponsorship
LTS has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.