Note: The job is a remote job and is open to candidates in USA. Marriott International is the world’s largest hotel company, and they are seeking a Director, UX & Product Design to enhance associate-facing digital experiences across their brands. This role will lead design strategy for the Revenue Strategy domain, working closely with various teams to ensure cohesive and effective product experiences.
Responsibilities
- Sets and maintains personal development goals and works with leadership to set team goals
- Helps direct reports with setting and maintaining personal development goals and provides feedback on progress to goals through review process
- Provides discipline expertise and leadership to help meet department and company goals and KPIs
- Meets deadlines once agreed upon; ensures teams and directs also meet deadlines
- Provides regular status updates through appropriate channels
- Successfully leads multiple tracks of work at once
- Works based on priorities and ensures teams and direct reports are clear on their own priorities
- Accepts critique and critiques work of others in a helpful and professional manner
- Communicates in a timely and appropriate manner
- Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design
- Produces both innovative high-level design concepts as well as development-ready designs with specifications
- Ensure a quality experience on live digital products by participating in the user acceptance testing process
- Employ prototyping, user testing and research to inform your design work and thinking
- Present and clearly communicate design solutions and rationale
- Engage in critiques as well as share new learnings and case studies
- Manage and contribute to the evolving design system
- Challenge existing processes with new ways for the team to be more effective
- Create and maintain design documentation
- Shape and evolve the experience vision for Revenue Strategy products, aligning design decisions across the domain, supporting OKRs and economic outcomes
- Lead design thinking for complex Revenue Strategy decisions, balancing usability with analytical rigor
- Ensure experiences across products reflect a shared mental model for how revenue decisions are made
- Partner with Product and Revenue leaders to influence roadmaps, prioritization, and tradeoff decisions
- Leads work done by both internal associates and external vendors
- Manages vendor relationships
- Provides oversight and leadership for multiple tracks of work, providing quality feedback to both internal associates and vendor resources to move design work forward
- Thinks and works at both the strategic and executional levels; sees both the 'forest' and the 'trees' and guides teams accordingly
- Where appropriate, communicates through rapid hand sketched interfaces and flows rather than more time-consuming deliverables
- Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
- Provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products
- Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications
- Partners closely with the Customer User Experience to ensure continuity across Customer and Associate channels, where applicable
- Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings
- With an evidence-based mindset, stay focused on continuously improving and re-evaluating the best business and user experience solutions across all channels and products
- Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc
- Ability to take qual/quant dashboards/results and translate into an actionable design strategy
- Uses tracking, metrics, segment data, and user research to inform design decisions
- Collaborates with product managers to ensure priorities align with business objectives and KPIs
- Uses various user research methodologies to get design feedback and iterates designs based on findings
- Breaks down designs into options/variables for A/B or multi-variate testing
- Understands web technologies and principles— like responsive design, front-end markup and libraries such as HTML, CSS, JavaScript, jQuery and Ajax methods, plus Content Management Systems, Web Services, Salesforce, and APIs—and uses this knowledge in collaboration with developers
- Understands underlying technologies behind guest communications (email and chat), guest services (check-in/out, service requests, shuttle service), venue applications (dining, spa, golf), guest room entertainment, smart screens, property portal and internet services, etc. and uses this in collaboration with developers and operations teams working on related business processes
- Expertise level understanding of design tools such as Figma, Sketch and Invision DSM and uses this knowledge in extending and maintaining a Design System
- Keeps technical knowledge up-to-date and applies new knowledge to job
- Works and leads independently with minimal supervision, but knows when issues should be escalated to manager
- Foster relationships with key partners within and beyond the digital space
- Presents work with clarity and confidence; explains complex matters so that others can understand
- Uses appropriate communication mechanisms (i.e. in-person conversation, Microsoft Teams chat, email, phone call) for each situation
- Demonstrates self-confidence, energy and enthusiasm
- Performs other reasonable duties as assigned by manager
Skills
- 8+ years experience in digital product design, with demonstrated leadership experience across platforms
- 5+ years of experience as a project lead
- 4-year undergraduate degree, with bachelor's degree in relevant discipline, or equivalent experience
- Demonstrated success in end-to-end UX design for specific digital products; ideally with associate/employee-facing and/or enterprise products
- Solid background/understanding of UX, design thinking, methodology, and design operations; passion for DesignOps and how to build, scale, train, and refine teams, tools, and processes/deliverables
- Proven experience delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with inclusivity in mind
- Provides oversight and direction to achieve a cohesive user experience that fosters synergy between the digital and physical experience
- Understands and advocates for associate needs and how those manifests through digital experiences
- Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)
- Proactively maintains a keen focus across product areas to ensure journey-wide synergy
- Communicates through appropriate visuals and deliverables
- Oversees the design work with resources both internal to Marriott and external
- 5+ years of experience as a manager of others
- Demonstrated strong presentation, negotiation, and persuasion skills
- Demonstrates self-confidence, energy, and enthusiasm in leading and influencing teams
- Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization
- Proven ability to lead and work with cross-functional teams in support of specific business priorities, work well with counterparts from various business functions, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills
- Demonstrated ability to deliver results under challenging conditions, breaking complexity into understandable chunks, bringing ambiguity into focus
- Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes
- Strong grounding in general usability and transactional design best practices
- Demonstrated success in managing large-scale, omni-channel digital platform design and development initiatives, ideally for a major, large-scale global digital app, web site, or other digital product within the commerce or travel space
- Experience with Agile / SAFE development methodologies preferred
- Experience working with and managing offshore resources preferred
- Proficency managing and contributing to the evolving design system
Benefits
- Bonus Eligible?: Y
- Stock Package?: Y
- All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
- Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
- Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
- Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.
- Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Company Overview
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