Note: The job is a remote job and is open to candidates in USA. KORT Payments is an innovative company specializing in omnichannel payment solutions. The Director of Production Operations will lead the production environment, ensuring reliability and performance while managing various technical operations teams and external partnerships.
Responsibilities
- Production platform ownership
- Operational leadership (SRE, DevOps, DBA)
- Incident management & service reliability
- Observability, monitoring & performance engineering
- Cloud & infrastructure strategy (AWS + Hybrid)
- Vendor & partner Management
- Security & compliance collaboration
- IT Service Management (ISM) evolution
- Vision & leadership in production engineering excellence
Skills
- 10+ years in production operations, SRE, or platform engineering
- 5+ years in leadership roles managing technical operations teams
- Has experience operating in or built high-scale, highly reliable production environments, and can clearly articulate what differentiates average from elite operations
- Proven experience operating high-availability, mission-critical systems
- Deep expertise in AWS (core services, architecture, operations), SRE and DevOps practices and Monitoring and observability
- Strong experience with Incident management and ITIL practices, Infrastructure as Code (Terraform, CloudFormation) and Database operations (SQL Server, cloud-managed DBs)
- Has experience driving organizational change, not just technical execution
- Excellent cross-functional communication and collaboration with technology teams, business stakeholders and customers
- Experience in payments / fintech environments
- Experience managing third-party cloud or managed service providers
- Familiarity with PCI-DSS, SOC2, and regulated environments
- Familiarity with hybrid cloud/on-prem modernization and FinOps and cost optimization strategies
Benefits
- Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans
- Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive
- Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work
- Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges
- Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed
Company Overview