Note: The job is a remote job and is open to candidates in USA. Flock is dedicated to building technology that reduces crime and protects privacy. The Director of Product Management - Operations will lead the Operations product vision, enhance decision making across teams, and drive automation and AI integration in operational workflows.
Responsibilities
- Provide focused leadership across Implementation, Delivery, Customer, and Supportability product lanes
- Drive a cohesive end-to-end Operations product vision
- Strengthen cross-functional decision making
- Increase operational leverage through better workflow design, automation, and practical AI adoption
- Lead a team of Product Managers
- Guide portfolio-level tradeoffs
- Partner closely with Engineering, AI/Data Science, and Applications teams to turn business priorities into measurable outcomes
- Build trusted working relationships with senior stakeholders across Operations and adjacent partner teams
- Establish a clear operating cadence for updates, decisions, and cross-functional alignment
- Complete a structured read-in across Implementation, Delivery, Customer, and Supportability product lanes
- Assess the current permitting workflow end-to-end, including systems, handoffs, and major friction points
- Define a high-level product engagement model with AI/Data Science and Applications teams so intake and prioritization are clear
- Align key stakeholders on permitting pilot strategy, architecture direction, and execution milestones
- Convert first-month workflow findings into a clear plan with scope, owners, dependencies, and success criteria
- Implement a streamlined cross-functional operating rhythm that improves planning quality and communication consistency
- Lead integrated planning across Implementation, Delivery, Customer, and Supportability with explicit priorities and tradeoffs
- Ensure Engineering, Product, and Operations teams are aligned on near-term goals and decision ownership
- Deliver a meaningful permitting automation milestone, including an end-to-end pilot in at least one jurisdiction
- Establish a repeatable rollout path to expand permitting automation to additional jurisdictions
- Operate as the primary product counterpart for Operations leadership with strong, predictable communication and decision support
- Solidify the Product + AI/Data Science + Applications partnership model for sustained execution
- Publish a forward roadmap of additional operational leverage opportunities across automation, AI, and workflow improvements
Skills
- 8+ years of Product Management experience, including direct management of Product Managers
- Strong track record owning internal tools, operational systems, or technical platform products
- Demonstrated success redesigning workflows or automating processes to improve scale, efficiency, or quality
- Executive stakeholder management skills with the ability to influence and build trust with senior cross-functional partners
- Strong product judgment and decision-making ability in ambiguous, high-dependency environments
- Comfort engaging in architecture-level conversations, system/data flow reasoning, and technical tradeoff discussions
- Ability to grow high-performing PM teams while staying close to product details and execution
- Experience translating operational priorities into clear roadmap decisions in partnership with Engineering
- Ability to lead product partnership with AI/Data Science and Applications teams at a strategic level
- Practical fluency with modern AI and automation approaches, including judgment on when AI is the right solution versus simpler product or process changes
Benefits
- Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
- Fully-paid [health benefits](https://drive.google.com/file/d/1ZJtOz4awU9zcMeAtDbiha9Z2Oze1LRDH/view?usp=sharing) plan for employees: including Medical, Dental, and Vision and an HSA match.
- Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
- Fertility & Family Benefits: We have partnered with [Maven](https://www.mavenclinic.com/), a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
- Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
- Caregiver Support: We have partnered with [Cariloop](https://www.cariloop.com/) to provide our employees with caregiver support.
- Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
- ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
- WFH Stipend: $150 per month to cover the costs of working from home.
- Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
- Home Office Stipend: A one-time $750 to help you create your dream office.
Company Overview
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