Note: The job is a remote job and is open to candidates in USA. Fika is an organization dedicated to innovating cost-effective rural infrastructural solutions. The Director of Talent Operations is responsible for leading the operational delivery of Fika's global Talent function, ensuring excellence, consistency, and compliance across all people operations.
Responsibilities
- Lead the day-to-day operations of Fika's global Talent function, ensuring efficient, high-quality, and consistent service delivery
- Provide leadership, coaching, and performance management to Regional Talent Managers
- Establish and monitor Talent operational goals, service standards, and key performance indicators
- Standardize Talent policies, processes, templates, and employee lifecycle practices across all countries
- Foster a culture of operational excellence, continuous improvement, accountability, and customer service within the Talent team
- Oversee the operational delivery of the employee lifecycle, including recruitment administration, onboarding, probation, performance management, promotions, transfers, leave administration, offboarding, and employee records
- Ensure a seamless and consistent employee experience across all countries and employment models
- Continuously improve Talent processes to increase efficiency, scalability, and employee satisfaction
- Ensure compliance with employment legislation, labor regulations, safeguarding requirements, and organizational policies across all countries of operation
- Maintain and continuously improve HR policies, employee handbooks, standard operating procedures, and governance frameworks
- Partner with legal counsel and Employer of Record (EOR) providers on employment compliance matters
- Lead internal HR audits and ensure accurate, compliant employee documentation
- Serve as the business owner for BambooHR and other Talent systems
- Lead the implementation, optimization, and continuous improvement of HR systems and digital workflows
- Identify opportunities to automate processes, improve reporting, and streamline Talent operations
- Develop and maintain operational documentation, templates, and process guides
- Lead Fika's people analytics function, ensuring accurate and timely workforce reporting
- Develop executive dashboards and reports covering headcount, turnover, recruitment metrics, diversity, engagement, compensation, and workforce planning
- Analyze workforce trends and provide actionable insights that support strategic decision-making
- Monitor Talent operational KPIs and recommend improvements based on data
- Partner with the Vice President of Talent to operationalize Fika's compensation philosophy and job architecture
- Lead the administration of salary reviews, job evaluations, salary benchmarking, and pay band implementation
- Maintain position control, organizational structures, and workforce planning data
- Lead relationships with Employer of Record (EOR) providers, payroll providers, healthcare and insurance providers, pension administrators, wellness partners, HR technology vendors, and other people service providers
- Monitor vendor performance through service level agreements (SLAs) and key performance indicators (KPIs)
- Partner with Finance and Procurement on vendor selection, contract renewals, budgeting, and procurement processes
- Oversee the administration of employee benefits and ensure high-quality employee support across all countries
- Identify opportunities to improve service delivery, consolidate vendors, and increase operational efficiency
- Lead cross-functional Talent projects, including HR systems implementations, policy reviews, process redesign, compensation initiatives, organizational change efforts, and operational improvements
- Drive a culture of continuous improvement through innovation, simplification, automation, and operational excellence
- Ensure Talent initiatives are delivered on time, within scope, and aligned with organizational priorities
Skills
- Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or a related field
- Minimum of 8 years of progressive Human Resources experience, including at least 4 years in a people leadership role
- Demonstrated experience leading HR operations across multiple countries or regions
- Strong knowledge of employment legislation, HR compliance, employee relations, and HR governance
- Experience managing HRIS platforms (preferably BambooHR) and driving HR systems optimization
- Demonstrated experience managing Employer of Record (EOR) providers, healthcare providers, payroll vendors, or other HR service providers
- Strong analytical skills with experience developing executive dashboards, HR metrics, and workforce reporting
- Experience leading operational transformation, process improvement, and organizational change initiatives
- Excellent project management, stakeholder management, and problem-solving skills
- Strong written and verbal communication skills with the ability to influence stakeholders across multiple levels
- Master's degree or relevant postgraduate qualification preferred
- Experience working within international development, multinational organizations, or geographically distributed teams is highly desirable
- Candidates who have worked in Africa, are currently based in Africa or have any experience working in any of our program countries including Uganda, Rwanda, Ethiopia, Zambia, or Kenya are encouraged to apply. Preference will be given to candidates based in East or Central Africa
Benefits
- Flexible work arrangements
- Comprehensive mental and physical wellness support
- Annual salary reviews aligned with our compensation policy
- Opportunities for professional growth, allowing individuals to shape their own career paths through targeted development programs
- Hybrid and in some instances fully remote working conditions
- Opportunity to work in a Fika office for candidates based in one of Fika’s program countries
- Accommodations for individuals with disabilities during the application and employment process
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