Note: The job is a remote job and is open to candidates in USA. CRIO is a leading provider of eSource solutions for clinical research. The Director of Sponsor Operations is responsible for overseeing CRIO’s enterprise sponsor delivery model, ensuring quality and scalability across all sponsor engagements while managing a multi-layered organization.
Responsibilities
- Lead the overall strategy and execution of CRIO’s Sponsor Operations function, overseeing delivery across all enterprise and strategic sponsor programs
- Establish and enforce operational standards, ensuring all sponsor projects adhere to CRIO’s quality, efficiency, and compliance expectations
- Translate organizational goals into measurable outcomes, defining KPIs and success metrics for sponsor delivery performance, client satisfaction, and scalability
- Partner with executive leadership to align sponsor operations with company growth, product roadmap, and market positioning
- Oversee multiple enterprise sponsor portfolios, ensuring programs are delivered on time, within scope, and with high quality
- Supervise and mentor Sponsor Program Managers in managing end-to-end delivery, risk mitigation, and escalation management
- Ensure consistent study execution by aligning Central eSource design, Implementation, and Site Enablement, and Sponsor Project Manager teams under shared delivery frameworks
- Drive continuous improvement through standardized documentation, operational playbooks, and cross-functional reporting systems
- Develop scalable delivery models, workflow frameworks, and SOPs that enhance consistency across sponsor engagements
- Identify process bottlenecks and lead strategic initiatives to optimize handoffs between functional areas (Product, Engineering, CX, and Data)
- Champion automation and tooling initiatives that improve visibility, accountability, and client transparency
- Manage and optimize resource allocation across study operations functions to meet demand and delivery targets
- Serve as the senior escalation point for enterprise sponsor relationships, driving resolution and ensuring a best-in-class client experience
- Collaborate with Product and Engineering to translate enterprise feedback into roadmap priorities and platform enhancements
- Partner with the Data and Analytics teams to define sponsor reporting standards and provide visibility into key operational metrics
- Represent Sponsor Operations in strategic client meetings, governance sessions, and executive reviews
- Lead, mentor, and develop a high-performing Sponsor Operations team focused on collaboration, accountability, and growth
- Create clear competency frameworks and progression paths for Sponsor Operations roles (PMs, Operations Leads, Study Managers, and Team Leads)
- Foster a culture of continuous improvement, empowering teams to innovate and refine delivery approaches
- Partner with HR and Learning teams to build onboarding, training, and certification programs for sponsor delivery excellence
Skills
- 5-7+ years of experience in clinical research technology, data management, sponsor operations, or clinical trial systems
- Strong background in clinical data management, including:
- CDISC standards (CDASH, USDM, SDTM, etc.)
- Data mapping and transformation
- Data validation and quality processes
- Proven experience managing enterprise sponsor or CRO relationships across multiple studies or programs
- Deep understanding of clinical trial workflows, site operations, and regulatory requirements
- Experience working with eSource, EDC, CTMS, or related clinical platforms
- Demonstrated ability to lead complex, data intensive, cross functional programs
- Exceptional communication and executive presence
- Exposure with Central eSource concept models or similar sponsor site integrated workflows
- Familiarity with HL7 FHIR, API based integrations, or structured data exchange models
- Experience overseeing data migration or large scale data transformation initiatives
- Background in CRO, sponsor organization, or clinical technology vendor environment
- Prior experience scaling teams in a high growth environment
Benefits
- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional development
- Work From Home Expense Reimbursement
Company Overview