Note: The job is a remote job and is open to candidates in USA. Dotdigital is a thriving global community committed to empowering businesses through marketing automation and engagement. The Director of Product Management is responsible for the coherence, quality, and outcomes of product management across the Dotdigital platform, leading a team of Group Product Managers and Product Managers to drive product strategy and execution.
Responsibilities
- Own and evolve the product management roadmap across a portfolio of products, ensuring alignment with business priorities, customer needs and market opportunity
- Translate company strategy into clear product bets, ensuring the team understands the why behind prioritization decisions
- Work closely with the SVP of Product and broader leadership team to shape long-term product direction and surface emerging opportunities
- Define and manage the product investment and resourcing plans, presenting to leadership with clear justification and expected outcomes
- Lead, coach and develop a team of Group Product Managers and Product Managers, setting high standards for the quality of product thinking, prioritization and delivery
- Build and mature the product management discipline across the team: how discovery is done, how decisions are made, how progress is measured
- Create clear career development pathways and ensure the team is growing in capability, not just output
- Foster a culture of customer obsession, curiosity and accountability
- Own the approach to continuous discovery across the team, ensuring product decisions are grounded in customer evidence, not assumption
- Build and maintain close relationships with customers, commercial teams, partners and internal experts, creating structured feedback loops that inform the roadmap
- Champion qualitative and quantitative research as core inputs to product decision-making
- Partner closely with engineering leadership to ensure effective planning, clear trade-off conversations and predictable delivery across product pods
- Manage cross-pod dependencies and risks proactively, escalating where necessary
- Drive a culture of accountability for outcomes, not just output, across the pod structure
- Work closely with the Sales, Customer Success, Account Management and Product Marketing teams to support a sales-led go-to-market motion, including deal support, demo capability and sales enablement materials
- Contribute to pricing and packaging decisions, working with the SVP of Product and commercial teams to ensure the product catalog is coherent and competitively positioned
- Develop and maintain a deep understanding of the martech landscape, Dotdigital's competitive positioning and the evolving needs of our target customers
- Help define and articulate Dotdigital's unique selling points and proposition strengths for use in go-to-market activity
- Define and own product KPIs at a portfolio level, ensuring the team is measuring what matters and acting on what they learn
- Implement and embed product analytics capabilities to support data-driven prioritization, experimentation and retention decisions
- Report regularly to the SVP of Product on product performance, team health and roadmap progress
- Act as a credible and confident product voice with customers, prospects, partners and investors
- Collaborate with Product Marketing on release communications, ensuring customers, partners and internal teams are well-informed and enabled
- Work closely with the CPO/CTO on the continuous development of the company and product vision
Skills
- 5 or more years leading Product Management teams in a B2B SaaS environment, with demonstrable experience raising the bar on PM quality and discipline
- Proven experience working in a sales-led SaaS business, including close collaboration with sales and commercial teams on deals, enablement and go-to-market execution
- Strong background in the digital marketing or martech space, with a genuine understanding of the problems marketers face and how technology solves them
- Experience designing and operating a pod or squad model, including managing cross-functional dependencies and cross-pod prioritization
- Track record of building or maturing a PM discipline: hiring, leveling frameworks, discovery practices, and ways of working
- Hands-on experience with AI/ML product development, ideally in a commercial SaaS context
- Experience contributing to pricing, packaging and product commercialization decisions alongside commercial and marketing teams
- Strong background in Agile delivery environments, with the ability to operate effectively across multiple concurrent delivery streams
- Experience setting and owning product KPIs at a portfolio level, and embedding data-driven decision-making across a team
- Comfortable managing and influencing senior stakeholders, including C-suite, customers and investors
- CapEx/OpEx literacy and experience managing or contributing to R&D investment planning
- Exceptional communicator across all audiences: developers, customers, commercial teams, leadership and partners
- Strong commercial acumen and a genuine interest in how product decisions connect to business outcomes
- High emotional intelligence: an empathetic listener who builds trust quickly and creates psychological safety in their team
- Comfortable with ambiguity and able to create structure and clarity where it does not yet exist
- Data literate: able to define what good looks like, build the measurement infrastructure to track it, and hold the team accountable to it
- A coach and developer of people, not just a director of output
- Ambitious, with the drive to take a market-leading product further and the humility to know that doing so requires listening as much as leading
- Deep belief in the Dotdigital product and mission
Benefits
- Commission & bonus opportunities
- Annual leave that increases with service + option to buy more
- Additional paid wellbeing days + annual wellbeing reward
- Christmas office shutdown (extra time off)
- Enhanced parental leave & family support policies
- Employee recognition & reward schemes
- Referral bonuses & long-service rewards
Company Overview