Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company dedicated to improving lives through innovative digital experiences. The Director of Product Design will lead a team to transform fragmented channel experiences into cohesive, platform-driven systems that enhance customer outcomes and business value.
Responsibilities
- Build, mentor, and inspire a high‑performing, inclusive product design team
- Set clear expectations, coach for craft excellence, and cultivate a culture of innovation, collaboration, and continuous learning
- Explore new interaction models (e.g. AI, adaptive experiences, personalization)
- Partner with Research and Content Strategy to create a cohesive, end‑to‑end experience vision across multiple digital initiatives
- Translate consumer insights into strategies and design direction that solve real user needs and deliver business outcomes—especially for complex ecommerce flows like health plan selection
- Create and evangelize strategic deliverables—experience roadmaps, future‑state visions, north‑star journeys, and design principles
- Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities
- Foster agile ways of working, rapid experimentation, and test‑and‑learn practices
- Break long‑term visions into actionable phases, balancing desirability, feasibility, and viability
- Serve as a senior point of contact for executive and cross‑functional partners, ensuring alignment of UX strategy and execution across workstreams
- Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences
- Ensure adherence to design system standards, accessibility requirements (e.g., WCAG/ADA), and quality benchmarks across all touchpoints
- Partner with Content Strategy to evolve navigation, information architecture, and messaging for clarity and conversion
- Partner with CX Insights to shape long‑term research strategies, champion continuous discovery, and drive iteration
- Leverage analytics, experimentation, and performance metrics to inform decisions and optimize outcomes
Skills
- 12+ years in UX, Product Design, or Interaction Design
- Experience leading the translation of new technology into customer value
- 5+ years managing design teams, including experience leading people managers
- Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments
- Strong understanding of performance metrics and data‑informed design
- Proven ability to deliver within business, technical, and regulatory constraints
- Demonstrated success leading design for complex systems and multi‑step user flows
- Proficiency in conceptual modeling, interaction flows, design systems, and specifications
- Experience leading or guiding user research and applying insights to design
- Track record of delivering digital products in Agile environments
- Mastery of Figma and modern design tools
- Master's Degree in a relevant design discipline (HCI, Interaction Design, UX Design) or equivalent experience
- Experience designing inclusive, accessible experiences—especially for older adults
- Familiarity with Medicare or healthcare insurance products
- Experience with usability testing platforms and experimentation frameworks
- Excellent organizational and prioritization skills in fast‑paced environments
- Strong analytical and process‑oriented thinking
- Experience with AI-driven experiences, and conversational UI
Benefits
- This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
- Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
- Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
- Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Company Overview