Note: The job is a remote job and is open to candidates in USA. myLaurel® is seeking a clinically-adept and highly experienced Director of Partner Operations to lead the strategic management and operational success of key hospital partnerships. This role requires a strong fusion of clinical knowledge and project management to drive the implementation and ongoing value realization of programs within complex hospital environments.
Responsibilities
- Serve as the dedicated operational lead for assigned hospital system partners, owning overall relationship health, partner satisfaction, and driving the achievement of established clinical outcomes
- Engage directly with hospital department leads, CMOs, CNOs, and operational leaders to understand clinical pathways and ensure seamless integration of our programs into existing hospital workflows
- Proactively identify growth opportunities by continuously demonstrating the clinical and economic ROI of the partnership to executive stakeholders
- Build and maintain high-trust, long-term relationships with mid-to-senior level hospital executives
- Lead and execute the full project lifecycle for new partner implementations, including detailed planning, resource allocation, and risk management
- Drive the clinical and operational onboarding process, ensuring rapid time-to-value and smooth integration with hospital IT/EMR systems
- Act as the primary operational hub, expertly coordinating internal teams (Product, Clinical Ops, Technology) to meet partner commitments and milestones
- Oversee performance governance, and present regular, data-driven operational and clinical health reports to executive stakeholders, both internal and external
- Act as the highest-level operational escalation point, managing and resolving complex clinical workflow issues swiftly to minimize disruption
- Translate performance reports and KPIs into actionable strategic plans and operational adjustments necessary to meet or exceed targets
Skills
- Deep, demonstrable understanding of hospital clinical workflows, service line operations, and the financial/operational challenges of acute care delivery
- Exceptional organizational skills and a high attention to detail in navigating complex clinical environments and implementation plans
- 5+ years of progressive experience in strategic account management, partner operations, or complex project management specifically within the hospital/health system space
- Bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences (e.g., Nursing, Allied Health), or a related field
- Proven expertise in leading and managing large-scale, complex implementation projects
- Exceptional executive-level communication, presentation, and negotiation skills, with proven ability to influence hospital administrators and clinical leadership
- Ability to travel up to 50% to manage critical partner relationships and implementations
- Active or prior experience as a Registered Nurse (RN), Paramedic, or Social Worker is strongly preferred
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